Integrating the standard modules of the business is essential for enterprises, and the real-time example of it is Business Central. The insightful touch to all the essential data is easy with it, and it automates many operations. Integrating e-commerce business with the ERP can also solve a lot of problems you might be facing right now. Also, the importance of improving business intelligence is not deniable in these modern technological times.
Now, the time for you is to think about the right integration solution, but before you get it, you must understand the process and its importance for your business. we at DFSM are always there to guide and offer consultancy for it. Let’s see why you need the integration of ERP and E-commerce and how we can help you with it.
Why integrating your E-commerce business with ERP?
You might be thinking about what else you are doing for running a business. So, this is one to increase revenue. By integrating the E-commerce business with ERP, you can optimize the costs of operations.
- Data consistency through the channels will ensure an amazing customer experience.
- Save the cost of the resources by automating the data entry process.
- Provide 24/7 support to your customers.
- Reduce the chances of facing any human errors in typing and entering data.
- Maintain the data, prices, customer information discounts, and online orders through the ERP system.
The investment is worth a lot more than just the above benefits. So, if you are still in your head, try to change the mind by considering the fact of easing the daily routine tasks of your business.
What Data to Integrate:
Most of the time, you will find all the essential data already in ERP. However, the following data is integrated into many solutions.
· Product information
It includes all the keys of product information from ID, description, group, and unit of measures, price, quantity, variances, and everything related to the product. However, the updates, variances of items and defining the group or categories can be challenging. Also, some of the information like SEO tags and images might not be stored in the ERP system. Therefore, some companies use systems like the Product information Management system (PIM) to maintain the specific information within the ERP.
· Price and Inventory information
Some companies have their pricing levels, and they are essential for their business. With the ERP system, real-time logic is used to integrate the prices with original prices considering the live changes of it in inventory and vendor prices.
· Customer Information
It holds up the master data of customer information, and this information is integrated from the ERP system. And to make it the best user experience, customers will not need to add the information again. It can be extracted from the ERP system. Additionally, for the B2C businesses, the visitor can create their customer profile, and data will be sent to ERP for bookkeeping and other purposes.
Also, if you are the company having customer-specific prices and discounts, they have more benefits from the integration of eCommerce and ERP systems.
· Order Information
Once the customer finalizes the purchase, the data is captured in ERP for further operations like invoices, shipping and books. If the stock was not according to purpose, the same order could be changed, and it is all integrated into the eCommerce. Furthermore, the customer is notified through the provided communication channel.
· Customer history
Some companies also offer a self-service customer portal, and the integration can help in offering these services smoothly. The data for offering such services on repeat is taken from the ERP system. And it is there through the live or batch integrations. So, customer’s history can be tracked down easily and also you will be offering more efficient services to your routine customers.
How we can help with an integration:
Now, you know the benefits and everything that is provided with the integration of eCommerce and ERP. We understand the complexities of the eCommerce business and experts on our team are willing to provide amazing integration services. You can call now and get the consultancy team to start working on your customized solution for E-commerce + Business Central or E-commerce + Dynamics 365 FO integration.
Now, it is your call for the final decisions. If you want to streamline the major operational processes of your Ecommerce business, you are going to need the integration of it. Moreover, the benefits apart from the increasing revenue are exciting in every way. The times are changing, and automation is an integral part of it. So, to be the survivors of the market, you need to upgrade your business ways in a better way.