We are approaching a world of a new normal as we start emerging from the seclusion and limitation of the pandemic. As consumers, we have higher expectations. Successful businesses continually undergo changes, adaptation, and growth. Particularly, in customer experiences and in virtual events, to fulfill ever-changing customer expectations. Many experts plan that gatherings in person will gradually return but that virtual events will remain prominent. And this brings fresh and intriguing ways to increase consumer experience.
Microsoft is announcing the availability of expanded integration between Microsoft Teams and Microsoft Dynamics 365 Marketing to help businesses take advantage of those opportunities.
Enhanced integration of Microsoft Teams and Microsoft Dynamics 365 Marketing
New Microsoft teams integration is created using a combination of teams and Dynamics 365 to minimize distractions caused by changing apps and data searching. Microsoft argues that these apps will be more contextual as it continues to combine communication systems with record systems. This means that the Dynamics 365 workspace is able to meet, talk, call and cooperate without having to switch to teams. Or access, share and modify Dynamics 365 records when working with teams.
What’s new in it?
- Contextual Embedded Teams Chat & teams channel
- Embedded Teams Dialler for Microsoft 365
- Dynamics 365 Sales Panel in a team meeting
- Search, View & Edit Dynamics 365 Sales Records from Teams
- Create Dynamics Notes & Tasks from Teams Posts
- Connect Teams Webinars with Dynamics 365 Marketing
Manage webinars with Microsoft Teams app
Teams webinar capabilities combine the structure needed to host large live events with ease of delivery.
Simplify event management
With the new Teams feature, you can hold secure interactive meetings and webinars for up to 1,000 people, including polls, video sharing, and reactions.
You have the freedom to organize your webinar any way you want—from Microsoft teams and dynamics 365 marketing, and the choice is yours. Both methods are simple and intuitive, with enhanced capabilities.
Increase attendee engagement
Microsoft Teams makes it simple to capture your online audience’s attention and present it like a pro. Take advantage of new features like Standout Mode, which allows presenters to appear over content, and use PowerPoint Live and Presenter Mode to give more compelling and engaging presentations.
Create Dynamics Notes & Tasks from Teams Posts
Additional actions will allow you to create Dynamics 365 tasks and notes from individual Teams posts.
Connect Teams Webinars with Dynamics 365 Marketing
Integration with Dynamics 365 Marketing is one of the new webinar features revealed for Microsoft Teams.
Select a streaming option and set this as a Teams Webinar from an event record in D365 Marketing before using Marketing tools to promote the event. Teams can connect with Dynamics 365 Marketing after the session to export this data.
Get started Today with DFSM Consulting
Finally, if you are looking for a better experience during or after the pandemic, let’s start using Microsoft products and services with their new integrations. The DFSM team is ready to build with you, are you?