According to Australia’s evolving demographics there are currently about half a million people aged 85 and up. This figure is expected to grow steadily to more than 1.5 million by 2058, accounting for nearly 4% of the population.
Aged care providers serve more than 1.3 million individuals in residential and in-home settings. It is a multibillion-dollar industry that employs hundreds of thousands of paying staff and tens of thousands of volunteers. It’s a crucial sector – never more so than in the event of a pandemic – but it’s also one that’s under fire, with the Royal Commission into Aged Care Quality and Safety recently releasing its final report.
Anglicare is a leading provider of programs for over 5,000 individuals, both residential and through its Anglicare At Home program. It also serves 4,000 elderly Australians in their own homes and through its care centers.
Anglicare, like others in the sector, has had to manage the consequences of COVID-19 while also reviewing its operations. They had to ensure compliance with increasingly stringent regulations and rising public scrutiny. And also maintaining tight budgets and personnel constraints and providing high-quality service.
Anglicare Streamlining operations using Dynamics 365
To make processes more efficient, Anglicare collaborated with Microsoft and its partner, Velrada. They took the step to implement Microsoft Dynamics 365 for aged care to help its people. Moreover, it was necessary to ease the gathering of data for organizational and strategic decision-making and provide end-to-end visibility of its services to clients and their families.
What was obvious to Marcela Carrasco, General Manager for Anglicare At Home, was that the organization. The company has a workforce that operates remotely, mostly in people’s homes. It needs a system that gives employees control while keeping them connected to Anglicare.
Anglicare sought an alternative after an array of legacy technologies that had been “glued together” was no longer fit for purpose.
A comprehensive tendering process leads them to Microsoft Dynamics 365 as the best platform for the organization. Then they implemented Dynamics 365 Customer Service, Field Service, and Power Apps to support Anglicare At Home’s operations in collaboration with Velrada.
Step Anglicare had to take before implementing the system
Before developing and deploying the system, Anglicare questioned its employees about their expectations, pain points, and what will help them perform their jobs well while also aligning with the strong cultural frameworks that Anglicare promotes. This discussion yielded 400 use cases, which were then used to frame the tender response criteria.
Anglicare has developed a robust change management program in collaboration with Microsoft and Velrada to ensure that staff is trained with the resources and skills required to use the new platform.
Throughout the transition, Anglicare sought to simplify as many procedures as possible and reduce logistical burdens so that teams could concentrate on their clients rather than be lost in paperwork.
Anglicare collaborates with Velrada to ensure that the organization’s Power BI strategy improves the creation of dashboards that provide real-time information about the Anglicare At Home service to help strategic decision-making across the organization.
Sensitive data is safeguarded by a variety of supporting protection models and permissions associated with data masking, field security profiles, and security functions. This mechanism is available on the Web, Mobile App, and Portal.
Maybe there are many failure stories when it comes to the implementation of Dynamics 365. However, this aged care ERP or aged care CRM is setting different goals for many organizations. It was not easy for Anglicare, but if they can make it, you can also transform. So, reach out to the DFSM team, and let’s get started now.