In depth comparison: Microsoft Dynamics 365 vs Business Central

Sometimes the Microsoft applications are hard to navigate through, and the reason is similarities between the capabilities. One of the major confusion is between the Dynamics 365 CRM and Business Central. Microsoft Dynamics 365 Business Central and Dynamics 365 CRM have differing features, which is a common source of confusion.

Before we go any further, let’s take a deep look at the basic difference between Microsoft Dynamics 365 CRM and Microsoft business central.

What is the difference between Microsoft Business Central and Dynamics 365?

Dynamics 365 is a collection of Software-as-a-Service (SaaS) cloud-based business intelligence services and apps (SaaS). Microsoft initially released a variety of solutions to meet the needs of businesses. Microsoft Dynamics CRM, for example, has aided organizations in dealing with issues relating to sales, marketing, and customer service.

Two ERP systems were included under the Dynamics umbrella. Companies could use Dynamics AX and Dynamics NAV to obtain industry-specific business functions. The size of their organizations was the most noticeable difference between them.

Users can gain access to Business Central via a modern user interface, which provides a clear view of many business sectors such as supply chain management, product inventory, and operations. Furthermore, increasing the application’s automation capabilities allows staff to spend less time performing manual tasks.

Business Central’s business intelligence can be used to create real-time dashboards and reports that assist companies in making critical business decisions. Business Central can also be used by organizations to track timesheets, manage budgets, and keep track of the status of various projects.

Businesses can use Business Central to securely store and transfer data between platforms.

Business Central is a Microsoft Dynamics 365 Enterprise Resource Planning (ERP) system. It also offers CRM system characteristics, making it a versatile and adaptable platform.

Business Central gives you comprehensive control over sales, production, financing, project management, services, shipping, and more with its rich and highly flexible features. To help your specialized sector or business, you can quickly add essential functions to your region of operation.


Dynamics 365 Business Central’s Relationship Management capabilities may be a good fit for some companies’ lead management needs. With its basic administration capabilities, you may manage contacts, interactions, sales prospects, segments, and marketing programs.

Some of Business Central’s most important sales management functions are as follows:

  • Quote & order management
  • Account management
  • Opportunity management
  • Campaigns and segments
  • Contact management

In comparison to Dynamics 365 for Sales, the CRM capabilities of Dynamics 365 Business Central are more limited. While this option may be sufficient for some organizations’ contact and opportunity management needs, it may not be sufficient for those looking for a complete, purpose-built CRM solution, particularly when compared to Dynamics 365 for Sales. Dynamics 365 for Sales has significantly more possibilities, making it a better option for firms looking for the features listed above and more.

Microsoft Dynamics 365 (1)

Which solution will be most beneficial to your business?

When Dynamics Business central is the best choice?

  • If your primary incentive for switching software is to improve financial and operational management, you also need some basic contact and opportunity tracking and reporting functions.
  • Integration with other Office 365 programs such as Outlook and Teams isn’t a necessity, and you don’t anticipate your company needing new CRM functionality anytime soon.
  • All you need are some basic sales management software to keep track of your cash, inventory, and manufacturing.
  • You want to arrange your company around possibilities and relevant quotations.
  • You must have comprehensive access to all product information and sales history.
  • The majority of your sales processes are simple.
  • You must meet certain basic marketing requirements.
  • Integrating with Outlook and managing sales activities is not a top focus.

When Dynamics 365 is the right choice?

  • By integrating your existing Office 365 resources, the major reasons for selecting a new CRM system are to consolidate and simplify your current sales processes, increase visibility and reporting, and boost sales conversions.
  • Strong integration with Outlook is required to track emails, manage projects and appointments, and reach out to customers via email marketing.
  • Even if you don’t need it right away, you’d appreciate the ability to adjust the out-of-the-box approach to further adapt the solution to your business needs.
  • You may want to consider updating your CRM solution to a more comprehensive and personalized solution in the coming years.
Evolution of Dynamics 365


Now, it all depends on the type of your business and its requirements. You know the drill and if it is still confusing you, DFSM is here to help you with all the assistance you need to establish your core structure on these systems.

Microsoft Dynamics Professionals

The Evolution of Dynamics 365

Dynamics 365 is continuously evolving. However, some people are still unsure whether to go with Dynamics 365 cloud or on-premise. We can assist you by guiding you through the entire evolution process.

Microsoft crm 2003

In the beginning: Microsoft CRM

Microsoft’s Customer Relationship Management business services have experienced numerous name and functionality changes since their introduction in 2003. We take a look at Microsoft’s Power Platform’s history and current state.

Microsoft Business Solutions Customer Relationship Management, which included basic Sales and Customer Service modules, was released in 2003. New fields and custom code could be added to improve the product, but customization options were limited beyond that. With the release of Dynamics CRM 3.0 in 2005, Microsoft added a Marketing module to the core Sales and Customer Service modules. One can now also add the Custom record types and get the activities to get reports for business anywhere else. Already, the product was gaining remarkable adaptability.



The ability to build a single system on a single platform that could benefit almost every aspect of a business gave rise to the term “xRM” or “Anything Relationship Management,” as new versions of CRM were released. Complex multi-faceted systems are easy to go with a strong security model and simple reporting options. However, all of this is available on the original Dynamics CRM platform’s Sales, Service, and Marketing modules. Customers were typically required to purchase full Dynamics 365 CRM licenses to gain access to the ‘xRM’ platform, even if they did not require the core Dynamics CRM out-of-the-box functionality.


The arrival of Dynamics 365

Of course, Dynamics CRM was not the only business application in Microsoft’s expanding business software catalog; they also offered several Enterprise Resource Planning (ERP) products, such as Dynamics AX and Dynamics NAV. In order to standardize their business offering, Microsoft launched Dynamics 365 in 2016, which was essentially an umbrella grouping of CRM/ERP products. As a result, each product was rebranded.

Microsoft Dynamics 365 Evolution from On-Premise to Cloud

Dynamics 365 cloud is a software suite that includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and other services. Here’s a quick rundown of Microsoft Dynamics’ evolution since 2001, focusing on its ERP line, Dynamics 365. It starts with Microsoft’s acquisitions of NAV and AX, followed by name changes to Dynamics 365 (D365), Business Central (BC), and Dynamics 365 (D365), Finance and Operations (F&O), and finally, its cloud strategy.

on-premise to cloud
Microsoft Intelligent Business Application Platform

Microsoft Business Solutions Acquisition History

When Microsoft bought Great Plains in 2001, it launched the Microsoft Business Solutions ERP line. With the acquisition of Navision in 2002, a multi-language, multi-currency business management solution for mid-sized firms to manage their financials, supply chain, and people, the ERP vision grew even further. Great Plains, Microsoft bCentral (TM), and Navision a/s were part of the Microsoft Business Solutions ERP solution range for small and midmarket organizations in 2002.

To compete with QuickBooks, Microsoft released rival ERP systems called Microsoft bCentral (TM) and Microsoft Small Business Financials (previously Microsoft Small Business Manager) in 2001.

Microsoft Business Solutions changed its name to Microsoft Dynamics in 2006, and their ERP purchases were rebranded Microsoft Navision to Microsoft Business Central and Great Plains to Dynamics GP. After Microsoft purchased Axapta in 2009, it became Dynamics Finance and Operations, an ERP geared to help companies, large organizations, and holding entities.

Microsoft acquired approximately 100,000 Navision-using firms and over 20,000 Axapta-using businesses as a result of these acquisitions.


Microsoft Dynamics Shifts Towards Cloud-based Strategy  

Cloud computing allows consumers and companies to use apps at any computer with internet connectivity at any time without installation. According to the global top research group Gartner, Software as a Service (SaaS) is the largest category in the Cloud market, and sales are predicted to increase by 17 percent to $85.1 billion in 2019.

The change to cloud-based solutions was necessary for Microsoft Dynamics to remain competitive with its CRM competitors, such as Salesforce, and ERP competitors, such as Netsuite. Since 2016, Microsoft Dynamics has been migrating from on-premise to cloud-based and hybrid solutions to suit this plan, and with the renaming to Microsoft Dynamics 365, it will continue to do so in the future.


Microsoft Dynamics Shifts Towards Cloud-based Strategy
licensing changes see dynamics

Microsoft Dynamics 365 Finance and Operations for Medium to Large Organizations

Dynamics AX was rebranded as Dynamics 365 for Operations in November 2016, and then again in July 2017 as Microsoft Dynamics 365 for Finance and Operations, which is the current moniker.

Microsoft Dynamics 365 for Finance and Operations is the company’s new flagship ERP solution for medium to big businesses (with a target size of more than 250 employees).

D365 Finance and Operations now interfaces with field service, project service automation, retail, sales, talent, and customer service, bringing together formerly disparate systems into a single platform. Boost productivity by automating tasks and workflows in Microsoft Office apps like Outlook, Word, and Excel.

Microsoft Dynamics 365 Business Central for Small to Midsize Businesses

Dynamics 365 Business Central is now a multi-language, multi-currency solution. It connects financials, sales, service, and operations to help businesses optimize processes, increase customer interactions, and make smarter decisions. It connects many systems into a single application, using Office applications like Outlook, Word, and Excel.

Microsoft erp and crm

Microsoft Dynamics Evolves Beyond ERP and CRM

With its 2016 acquisition of professional networking site LinkedIn for about $26.2 billion, completed shortly after Dynamics 365 went live, Microsoft Dynamics has recently evolved beyond ERP and CRM to become an application platform for business processes. With access to LinkedIn’s 500 million corporate users, Microsoft CRM got integrated into one of the largest online communities. According to LinkedIn, people are more ready to respond to a LinkedIn InMail than to a typical email, which claims that its InMail response rate is 300 percent higher than a regular email. 

Bottom line

If you have made your mind and know about the benefits of the Dynamics 365 cloud, you must start looking for the Dynamics 365 CRM pricing to get a suitable and custom D365 solution for you. If you want to know more about dynamics 365 licensing and dynamics 365 pricing, feel free to contact DFSM. Our experts will take you on a tour of licensing and pricing.

Get in touch

Latest features for Accountants in BC (April 2021)

The 2021 release of Wave 1, the first of Microsoft Dynamics 365 Business Central’s two big updates this year, will bring some exciting features to the table. Microsoft Dynamics 365 will introduce all the updates over a six month period; from April 2021 to September 2021.

Microsoft is investing heavily in making in-app changes targeted to consumers like you with this Business Central Accounting System update. Whether you are a new or current ERP user this update will certainly make your life better.

Business Central Payroll

Business central 2021 Features

Business central integration
  •     Better Integration with Microsoft 365


Building on the previous product update’s integration of the Business Central in Microsoft teams’ collaboration platform with Business Central, 2021 Release Wave 1 further combines the ERP program with other Microsoft 365 suite applications, putting together the best collaboration tools for business process management.

With this update, you’ll be able to use the Microsoft Teams search box or message compose area to easily look up company contacts stored in Business Central. You can also share your contacts with your colleagues in Teams conversations, view contact information directly in Teams, and start a call with colleagues directly from the collaboration platform. Using the newly released Microsoft Universal Print technology, the update will allow cloud printing through Business Central. When linked to the Internet and authenticated to Azure Active Directory, you can print from anywhere (Azure AD).

·     Enhancement to Modern Clients


Microsoft Business Central helps end-users like you access and use it from various devices from a wide spectrum of customers, allowing you to be more productive whether you’re at work, at home, or on the go.

This means that Microsoft must ensure that Business Central’s user interface is both intuitive and efficient when required to appeal to users with various business positions, proficiency levels, and local and usability requirements.

Microsoft has included client improvements in the 2021 Release Wave 1 update to improve functionality, usability, and printing based on user feedback gleaned from community channels and studies.

remote work d365

Optimizing the Onboarding Experience


Wave 1 of the 2021 Update adds functionality to help the end-users get up and running with Business Central even quicker than before.

These include streamlined new in-app contextual visual aids to help you learn how to use the ERP platform, as well as “getting started checklists” that help customers like you to complete the last-mile setup of Business Central without needing the assistance of your Microsoft partner.

The initial company setup wizard has been streamlined, and a new wizard that guides you through all of the steps required to get started with Power BI in Business Central has also been added.

Microsoft Dynamics 365 On-boarding Interface

Improvements to Administration Features


Business central features 2021 Release Wave 1 will also include a series of features to make it easier and more efficient for Microsoft’s partners (including AFON) to administer to end users like you and administrators to handle licensing and permissions.

If your organization has a large database, you can control manage it when you export. BACPAC format often results in a timeout. Since Microsoft Azure allocates insufficient resources for such an operation, the update will provide a more effective database export solution.


Bottom Line


If you are looking for more updates in the Microsoft business central accounting and need to learn more about the business central wave 2 features. We at DFSM can assure you of full-time assistance on it. We can also help you in estimating the business central cost for accounting. Reach out today to get started. 

Dynamics 365 Finance & Operations

Automatic tasks scheduler in Business Central

The work from home culture is increasing by time. As far as the world of business can see, the culture is going to stay longer even after a pandemic is over. So, automation in the business is going to be an essential need. For example, working from home or anywhere in the world can be unplanned and the person may end up messing up with any of them. Therefore, to get things done on time, you can automate a few of them. It is easy as the task will get completed automatically when certain conditions are met. So, here comes the task scheduler tool in business central.


For example, you need to run a script every night or send a notification when any specific event occurs. The tool will help you in completing these tasks automatically.

Business Central e-commerce

How the Task Scheduler Works?

The task in the task scheduler is a codeunit that is scheduled to run a specific date and time. In Al code, you manage the tasks by using its methods available for DATATYPE.

  • Set up the codeunits, one is the main unit that contains logic and another is failure codeunit to handle tasks in case of first one fails.
  • Then, you will call a CREATE TASK method to schedule to run these code units.

The flow of the Task Scheduler


  • First, the task is recorded in a table.
  • Second, the task is in a run state. Also, a new background session is started and the task codeunit is run.
  • If tasks fail, the failure codeunit runs and if failure codeunit also fails to manage error. Then, retry flow is initiated.

Now, the time is to apply this working in a real-time scenario. So, you may want to set job queues for the scheduled task.

Use Job Queues to schedule task


It enables the user to schedule and runs specific code units or reports. So, you can also set these jobs to run for one time or on repeat. You can schedule a sales report every week or email for the customers regarding their orders. a job queue can have multiple jobs to run. You can also add the parameters to control specific tasks and manage runs.



Finally, you know that your business is running smoothly with the business central tool task scheduler after adding jobs. Set up the job queries, add new entries anytime, view status and manage your sales. Therefore, the overall benefit of the tool is to organize your sales from reporting to the emails, etc. For more details, you can check Microsoft documents or the DFSM team is here for the consultation too.

Microsoft Dynamics 365 business central payroll

Managing payroll system in any business requires a lot of attention. Streamlining the process is important for any organization and any kind of negligence in it will lead you to more problems in the process.

If you want a solution for managing the HR and payrollMicrosoft dynamics have the solution to your problem. The tools provided by Microsoft are performing an amazing job in covering the HR and Payroll department.

The ERP system is designed to manage, save and organize the data of employees in a way that every candidate can access their performance and salaries. They can easily track the year of the candidate and analyze the income based on the performance and KPI.


How the Dynamics 365 business central payroll is playing a vital role?

Streamlining and organizing your employees is as important as managing the clients. So, the Dynamics 365 business central features are providing everything it takes to manage the payroll system in any organization.

If you are establishing a business that needs to be automated. This software system is for you. Understand the features, train the staff and never have the stress of missing any information on any candidate of your company.

It benefits many different types of organizations including the sectors of retail, manufacturing, production, marketing, and even nonprofit organizations. Any company can use the ERP and save both the time and money for their good.


Functions of dynamics business central payroll


Some of the common benefits of using the Dynamics 365 payroll are to speed up the efficiency and productivity of the company. ERP system enhances the speed of the work process by organizing the data smartly. The functions of the software will include:

  • Precise payroll requirements analysis is easy
  • Can manage multiple bank accounts
  • Can manage multiple pay cycles
  • Bonuses and Allowances
  • Managing the deductions according to the performance
  • Payroll Tax
  • Termination Pays
  • Reversals and Back pay
  • Emailing of Payslips
  • Single Touch Payroll compatible
  • An employee can access and track their data by themselves
  • Business Central Security
  • Inclusive Reporting and Dashboards via Jet Reports and Power BI
  • Integrate with third-party software to improve the reporting and access more data from multiple resources at a time.




From the implementation of dynamics 365 to the maintenance, you can hire experts for it or consult the professionals. It has unlimited benefits and the functionality of the software will help you keep track of all the candidates and resource management also become easy with it.

Business Central Payroll

Talk with an Expert Today

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Talk with an Expert Today

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.