The Evolution of Dynamics 365

Dynamics 365 is continuously evolving. However, some people are still unsure whether to go with Dynamics 365 cloud or on-premise. We can assist you by guiding you through the entire evolution process.

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Microsoft crm 2003

In the beginning: Microsoft CRM

Microsoft’s Customer Relationship Management business services have experienced numerous name and functionality changes since their introduction in 2003. We take a look at Microsoft’s Power Platform’s history and current state.

Microsoft Business Solutions Customer Relationship Management, which included basic Sales and Customer Service modules, was released in 2003. New fields and custom code could be added to improve the product, but customization options were limited beyond that. With the release of Dynamics CRM 3.0 in 2005, Microsoft added a Marketing module to the core Sales and Customer Service modules. One can now also add the Custom record types and get the activities to get reports for business anywhere else. Already, the product was gaining remarkable adaptability.

 

xRM

The ability to build a single system on a single platform that could benefit almost every aspect of a business gave rise to the term “xRM” or “Anything Relationship Management,” as new versions of CRM were released. Complex multi-faceted systems are easy to go with a strong security model and simple reporting options. However, all of this is available on the original Dynamics CRM platform’s Sales, Service, and Marketing modules. Customers were typically required to purchase full Dynamics 365 CRM licenses to gain access to the ‘xRM’ platform, even if they did not require the core Dynamics CRM out-of-the-box functionality.

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The arrival of Dynamics 365

Of course, Dynamics CRM was not the only business application in Microsoft’s expanding business software catalog; they also offered several Enterprise Resource Planning (ERP) products, such as Dynamics AX and Dynamics NAV. In order to standardize their business offering, Microsoft launched Dynamics 365 in 2016, which was essentially an umbrella grouping of CRM/ERP products. As a result, each product was rebranded.

Microsoft Dynamics 365 Evolution from On-Premise to Cloud

Dynamics 365 cloud is a software suite that includes Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and other services. Here’s a quick rundown of Microsoft Dynamics’ evolution since 2001, focusing on its ERP line, Dynamics 365. It starts with Microsoft’s acquisitions of NAV and AX, followed by name changes to Dynamics 365 (D365), Business Central (BC), and Dynamics 365 (D365), Finance and Operations (F&O), and finally, its cloud strategy.

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Microsoft Intelligent Business Application Platform

Microsoft Business Solutions Acquisition History

When Microsoft bought Great Plains in 2001, it launched the Microsoft Business Solutions ERP line. With the acquisition of Navision in 2002, a multi-language, multi-currency business management solution for mid-sized firms to manage their financials, supply chain, and people, the ERP vision grew even further. Great Plains, Microsoft bCentral (TM), and Navision a/s were part of the Microsoft Business Solutions ERP solution range for small and midmarket organizations in 2002.

To compete with QuickBooks, Microsoft released rival ERP systems called Microsoft bCentral (TM) and Microsoft Small Business Financials (previously Microsoft Small Business Manager) in 2001.

Microsoft Business Solutions changed its name to Microsoft Dynamics in 2006, and their ERP purchases were rebranded Microsoft Navision to Microsoft Business Central and Great Plains to Dynamics GP. After Microsoft purchased Axapta in 2009, it became Dynamics Finance and Operations, an ERP geared to help companies, large organizations, and holding entities.

Microsoft acquired approximately 100,000 Navision-using firms and over 20,000 Axapta-using businesses as a result of these acquisitions.

 

Microsoft Dynamics Shifts Towards Cloud-based Strategy  

Cloud computing allows consumers and companies to use apps at any computer with internet connectivity at any time without installation. According to the global top research group Gartner, Software as a Service (SaaS) is the largest category in the Cloud market, and sales are predicted to increase by 17 percent to $85.1 billion in 2019.

The change to cloud-based solutions was necessary for Microsoft Dynamics to remain competitive with its CRM competitors, such as Salesforce, and ERP competitors, such as Netsuite. Since 2016, Microsoft Dynamics has been migrating from on-premise to cloud-based and hybrid solutions to suit this plan, and with the renaming to Microsoft Dynamics 365, it will continue to do so in the future.

 

Microsoft Dynamics Shifts Towards Cloud-based Strategy
licensing changes see dynamics

Microsoft Dynamics 365 Finance and Operations for Medium to Large Organizations

Dynamics AX was rebranded as Dynamics 365 for Operations in November 2016, and then again in July 2017 as Microsoft Dynamics 365 for Finance and Operations, which is the current moniker.

Microsoft Dynamics 365 for Finance and Operations is the company’s new flagship ERP solution for medium to big businesses (with a target size of more than 250 employees).

D365 Finance and Operations now interfaces with field service, project service automation, retail, sales, talent, and customer service, bringing together formerly disparate systems into a single platform. Boost productivity by automating tasks and workflows in Microsoft Office apps like Outlook, Word, and Excel.

Microsoft Dynamics 365 Business Central for Small to Midsize Businesses

Dynamics 365 Business Central is now a multi-language, multi-currency solution. It connects financials, sales, service, and operations to help businesses optimize processes, increase customer interactions, and make smarter decisions. It connects many systems into a single application, using Office applications like Outlook, Word, and Excel.

Microsoft erp and crm

Microsoft Dynamics Evolves Beyond ERP and CRM

With its 2016 acquisition of professional networking site LinkedIn for about $26.2 billion, completed shortly after Dynamics 365 went live, Microsoft Dynamics has recently evolved beyond ERP and CRM to become an application platform for business processes. With access to LinkedIn’s 500 million corporate users, Microsoft CRM got integrated into one of the largest online communities. According to LinkedIn, people are more ready to respond to a LinkedIn InMail than to a typical email, which claims that its InMail response rate is 300 percent higher than a regular email. 

Bottom line

If you have made your mind and know about the benefits of the Dynamics 365 cloud, you must start looking for the Dynamics 365 CRM pricing to get a suitable and custom D365 solution for you. If you want to know more about dynamics 365 licensing and dynamics 365 pricing, feel free to contact DFSM. Our experts will take you on a tour of licensing and pricing.

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Power Platform 2021 highlight & success stories

Microsoft’s Power Platform plan of release for Power Platform 2021 Wave 1 is here. With it come all the new updates for Power BI, Power Apps, Power Apps portals, Power Automate, Power Virtual Agents, AI Builder, governance, and administration, ISV experiences, and data integration. The Microsoft 2021 release process of updates will go from April 2021 to September 2021.

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Highlights of Microsoft power platform 2021 release wave 1 plan

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So, what is the Microsoft power platform?

Microsoft Power Platform provides governance and management, and ISV experience features through Power Apps, Power Automate, and Microsoft Dataverse. These capabilities are intended to assist managers, ISVs, and IT professionals in building, deploying, securing, managing, governing, and monitoring the platform and its components across the enterprise.

Microsoft’s Power Platform allows users and companies to evaluate, act, and automate data to transform their businesses digitally. 

Today, Microsoft Power Platform consists of four products:

Power BI:

 

Power BI continues to invest in three main areas that foster a data culture: fantastic data interactions, new business BI, and team collaboration integrations. Power BI Embedded is a new version of the product that helps customers boost their ROI, scale quickly, and achieve up to 16X faster performance. Customers would now have insight into workspace usage, allowing for more consistent utilization analysis and cost control. Power BI Premium continues to add features that help companies deliver insights at scale and meet the most challenging business requirements.

This release introduces new flexible licensing models that enable businesses to choose between per-user and per-capacity licensing. Power BI Pro provides AI-enhanced insights to make it simple for everyone to find information. The new fast build experiences make it easier than ever to create Power BI content.

Power Apps:

 

Power Apps blend the power of rich shapes, views, and dashboards modeled over data in Microsoft Dataverse with the versatility of a blank canvas that can link to any data source. Duplicate detection has been added to the Unified Interface experience and improved usability for business process flow on mobile, improved global relevance search, and in-app alerts for model-driven applications in this version.

  1. AI Builder will debut new AI features in preview, as well as enhancements to form processing. New capabilities include new area availability and signature detection in form processing, which detects whether a signature exists at a particular position in a document.

Power Apps portals improve Power BI integration by supporting Microsoft Azure Analysis Services live connections and the Customer Data Power BI feature, which sends additional context for users to personalize reports and dashboards.

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power automate

Power Automate:

 

Improvements to the cloud’s flow include an operation trigger for when an operation is performed in the Microsoft Dataverse. This function makes it easier to work with the common events model and integrates it with Dynamics 365 Finance and Operations. By providing a runtime within the target Citrix world, desktop flows boost our support for UI automation on Citrix environments. Process advisor, a Power Automate capability that reveals insights into how people function and provides rich visualizations where users can find routine, time-consuming processes that are ideally suited for automation, is new for this release. With Power Automate Desktop, users would be able to record routine, manual processes.

Power Virtual Agents:

 

Power Virtual Agents enhance the authoring experience with list variables, subject recommendations from bot sessions, adaptive cards, and other features. Power Automate integration with improved error handling and new topic trigger management are also included to boost the bot’s triggering capabilities.

Microsoft Power Virtual Agents
Power bi consultant

Data integration:

 

With built-in access to the Microsoft Power Platform, other platforms and data from hundreds of business systems, the updated Data Integration allows for rich and intelligent experiences. This release wave includes a slew of new features, including enrichment via Azure Maps integration, gateway diagnostics, improved error management, visual data prep for Power Query Desktop, and security enhancements.

Some of the companies are already benefiting from these new capabilities. Let us walk you through some of the top examples:

  1. Rockwell Automation, a global leader in industrial automation, is leveraging Power BI and many of our AI technologies to extract valuable insights from data and act on those insights in common environments like Teams and Microsoft Excel.
  2. The Coca-Cola Company has recently begun using Power Platform as part of its digital transformation activities, creating impressive business solutions with Microsoft Power Apps, Microsoft Power Virtual Agents, and Microsoft Power Automate, including the latest Power Automate Desktop and Robotic Process Automation (RPA) capability.

Bottom Line

 

With the updates in the 2021 Power Platform Wave 1, you will face many new features that may cause challenges. For this purpose, you need experts to implement the Microsoft Power Platform within your company. You have turned to the right place as DFSM is prepared to help you personalize the integration of new features as per your business needs.

Introducing: Microsoft Cloud for Retail

Microsoft will incorporate B2B e-commerce features to the company’s main retail market program; Dynamics 365 Commerce. The company has released a range of features, including enterprise and product apps, Cloud Services and Microsoft Ads, Microsoft Cloud for Retail.

Microsoft has also revealed their participation in the virtual NRF 2021 BIG Show, an online edition of the long-standing main exhibition for retail tech providers.

Who is Microsoft Cloud Retail for?

 

Microsoft Cloud for Retail Australia will be an industry-specific cloud that permits retailers to connect multiple Microsoft products and services. Another industry cloud, Microsoft Cloud for Healthcare, was also launched by Microsoft at the end of 2020 for health care organisations.

The offer now includes Microsoft, Power Platform, Microsoft 365, Dynamics 365, and Microsoft Advertising in private preview.

While no specific details of the offer were disclosed; it is clear that the programs are designed to help retailers ‘connect experiences’ throughout the shopping trip, combine different data sources, and ‘turn’ data into actionable insights.’

Microsoft Cloud Based

Dynamics 365 Commerce and B2B e-commerce

According to the experts and analysts, the B2B capabilities “[build] on our consumer capabilities [bring] together B2B and B2C commerce,” They said that some examples include:

  • Tools to strengthen account partnerships and tools for partner management
  • Self-service Purchasing
  • Shared Rating and assessment  
  • Cross Channel Asset Management
  • Product guidelines and usability perspectives powered by AI and ML
  • Efficient capabilities for the management and marketing of distributed orders
  • Promotions based on account
  • Dynamics 365, which Microsoft first disclosed in September 2019, focused on the email business capability of B2C.
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How is Microsoft Cloud helping retailers?

 

Company data, such as stocks and stores, are one of the most precious assets of a business. This data will open up easily accessible revenue sources, and market differentiation when understood and implemented strategically. 

DICK’s Sporting Goods recently partnered with Microsoft PromoteIQ to make brands visible more effectively and customize DICK’s website to share with their shoppers. About 30 per cent year over year, in the first full month live, DICK’s surpassed their former ad provider sales.

Not to forget that with smartly developed B2C capabilities, retailers can provide both customers and business partners with seamless and intuitive shopping experiences on one single platform.

With the intelligent and optimized capabilities, Microsoft Cloud for Retail aims to connect customer journeys during end-to-end shopping sprees. Through bringing together disparate data sources across the retail supply chain, they can improve key business processes and translate data into actionable knowledge by bringing together the true value of data.

This retail cloud aims to unlock Microsoft Azure‘s power, Microsoft Power Platform, Microsoft 365, Microsoft Dynamics 365, and Microsoft Advertising. All of them are integrated by a shared data model and designed on a security and compliance framework.

Bottom Line

 

Lockdown has rattled many businesses. To ensure that you don’t experience any similar set back in the future, you need to be careful with the shared data, accessibilities, and smooth supply chain operations. If you are finding a way to improve your data sharing and other abilities through Microsoft Dynamics 365, DFSM has the best solution to get started and integrate the right ones with Microsoft Cloud.



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