Microsoft charity licensing in Australia

Microsoft charity licensing in Australia


Microsoft is one of the most prominent software providers in the world. The organization relies on them for many tools and even cloud services. The company realizes that the price of these tools may not be affordable for everyone.

It includes non-profit organizations and charity houses. They don’t have even funds and investments to keep their data organized, safe and manageable with the products and tools of Microsoft.

In Australia, office 365 non-profit offers highly functional features. Lately, it was an expensive offer for non-profit organizations are not able to afford it.

Now, Microsoft has announced some changes in the Microsoft charity program and all donated products of Microsoft. They will be available for charity and the organizations included in this program are only non-profit organizations in Australia on a special discount offer.

All you need is a license ( you can read about licensing here). So, learn about the Microsoft charity eligibility before applying for it. Members of a sports club, church or a few other non-profit organizations may not be eligible, but who knows? Let’s find out together;


How does Microsoft open charity licensing program works?


Microsoft charity discount licensing program is offered in most countries including Australia, and you can get it directly from the website of Microsoft. Through the package, you can easily upgrade and also use other services given by Microsoft. So, go to the website and get the eligibility certificate, and you will be able to access all discounted products of Microsoft.


Who is eligible for Microsoft open license for charity?


The Charity software Microsoft has special criteria, and the organization must be non-government and non-profit to fall into the eligibility criteria. The discounted software will be available for the staff and all the members of the organization. Now which institutes are not eligible?

  • Non-profit institutes with no legal recognition in Australia
  • Government agencies including all kinds of museums, etc.
  • Educational institutes that are non-profit and fall under formal education
  • Trade associations or any political institutes
  • Individuals with no proper agenda of serving the community

The list of ineligible might give you a clear idea that only non-profit organizations are eligible to get charity licensing for them. All of the members and volunteers can benefit from this program. For detailed Microsoft office 365 pricing for charities, you can get information directly.


How is it benefiting the community of Australia?


We all know that cloud-based technology is going to be the most used and beneficial tool in the future. Organizations with huge revenue can easily afford these technologies and keep up with the pace of time. However, these institutes run on donations and charity.

They don’t have too much investment to organize their data or manage staff. So, they need these tools as much as any other organization. Volunteers and staff have every right to be technologically aware and Microsoft is helping them by offering Microsoft office license for charity.

Recent changes in the Microsoft donation program and the decision to provide all non-profit organizations are amazing. Now applications like Exchange for email or SharePoint along with some other Microsoft office applications are available on cloud solutions. They don’t need to install huge servers.


How I can apply?


Just apply for an open license program from here. Then, any organization other than profit organizations can easily manage their data through the cloud solution provided on discounts for charity purposes.




So, If you are perfect for Microsoft charity licensing eligibility, you can have more efficient administration and the staff will be able to access files from anywhere. It will reduce time, effort and cost too.


ERP implementation failure a case study 2020

ERP implementation failure a case study 2020


Failure is a scary word. You hear it and think it is something with the thorns. But this is the one thing that teaches you the most valuable lessons. Businesses like to upgrade and even if they don’t, the demand of the market will make them do it.

Now, failure and businesses go hand in hand. It is not always a story of success and never a failure. There are a lot of ERP implementation failure examples as well as successful examples.

So, when it comes to upgrading, organizations think of every possible investment they can make for the sake of efficiency. The client has nothing to do with resources; the only thing he demands is efficiency and on-time work delivery. So, Enterprise Resource Planning (ERP) is one of the systems that make sure of it.

It is an amazing Enterprise Software. But usually, implementation of ERP fails. According to some of the facts, it has a more failure rate than success.

If you want, we can name many reasons and including that; the staff in a relaxing mood without analyzing the outcome of ERP software implementation is on the top.

Case Study of the failure of ERP Solution implementation


ERP implementation fails due to many reasons, but lack of involvement, supervision, and recognition are the most common.

Let’s study today the case of Hershey’s SAP ERP failure.


It is one of the common case studies, and people take lessons from them before investing millions of dollars in the system. And according to the ERP implementation failure statistics, Hershey is one of the most popular case studies for that matter.

If you are a business owner or going to be a future CEO of any company. Bear one thing in mind, along with the decision making power, the timing for business benefits is the most important thing. Hershey’s made the mistake in scheduling. These are the three mistakes that lead them to the failure of ERP Solution.

hersheys ERP fail


  • The operational team of Hershey’s made a terrible mistake of sacrificing systems testing for the sake of convenience. So, no issues came into attention. By the time they get to know, it was too late. If you want to provide real-time experience to your clients, you must sure real-time testing process too.


  • Second mistake of textbook implementation mistake. They tried to squeeze a complex ERP system into a short timeline. When you implement anything new, it demands some effort and not giving it the needed attention and effort is the sole reason for any kind of failure. So, it was an easy way to fail.


  • The third mistake was to time the cutover period in a busy season. Halloween is the season of candy, and the staff was not trained for the ERP at that time. Hershey’s ignored the fact and didn’t reduce their orders. So, the ultimate reason for the failure was the non-qualified team as they were not proficient, but had to meet the deadlines and orders.

Other than Hershey, Vodafone ERP implementation failure can also be used as a case study.




Ultimately, it is all about managing ERP implementation failure as a project management perspective. If you want to avoid any of the failures of ERP implementations, keep a few things in mind, testing the system, time cutover period during the slow business period and never squeeze a complex system into a short time. These are only a few lessons from one case study. You must go through a few others before making any investment.


identify the ERP failure factors 


We offer a rescue plan if we believe that your ERP implementation falls under the failed ERP project ( please read here) 



Understanding Microsoft Dynamics 365 ROI

Understanding Microsoft Dynamics 365 ROI

Dynamics 365 for Sales User Dashboard

Business is overall shifting and all the changes in it are not a surprise anymore. If you own a business either small or large, you need to have all the tools beside you. Automation is taking over the business and in that regard, Microsoft Dynamic 365 is another cloud-based application for your help. It combines the core components of customer relationship management (CRM) and Enterprise Resources Planning (ERP) including many other AI tools too.

Now, if the deployment of Microsoft Dynamics 365 is beneficial or not? How do you know about the true return on investment for an average dynamics 365 implementations(learn about new project implementation)? These are some of the important questions that might cross the mind of a business owner.

You can go through many case studies published by Microsoft itself or other highly reputed publications about how this tool is effective for efficiency and productivity. But here we can narrow down it knows about the ROI tracking through it.

How you can increase your ROI by implementing dynamics 365?

If you are already in business, you must understand the ERP solutions, CRM and other AI tools. So, when dynamics 365 comes as a whole package and you don’t have to deploy different solutions – isn’t it good news?

Nucleus research study has shown some of the facts and stats so, that people can get the idea and understand their needs regarding Microsoft Dynamics 365.

If you want to judge the value that dynamics 365 is delivering, you can read the latest study from Nucleus research here. Their analysis and report are the combined data from 2010, and it says that during the first 3 years of deployment of an ERP system, companies realize an average of $7.23 in returns. And if you will go deeper into the insights, you will know that the number goes to double when combined with Dynamics CRM solutions.

How to track ROI using Microsoft Dynamics 365?

This is a simple and obvious question by any businessman who is investing in the latest automation tools to plan and organize every department of the company. However, sales and marketing are some of the essential parts of it. No one likes to lose their investments or profits. So, the dynamics 365 is all about giving you insightful data to calculate your marketing strategies accordingly.

With the rapid shift of industry to the digitization, every company is investing more in marketing. But to figure out if it is generating profitable revenue or isn’t difficult. So, here are the dynamics 365 which help you track the ROI (Free ERP ROI calculator)

Now, how to this?

Usually, it is tracked by looking at KPI’s i.e. “deals sourced” and “deals influenced.” It connects the market response and gives you the final result. However, the process may get automated with Microsoft dynamics 365.

  • It brings out all these activities together and those flexible results further ease the process of calculation.
  • You can use actionable data insights to refine every single step and marketing strategy.
  • The same data can help you make wise decisions when it comes to an investment.
  • Change your objective with the changing dynamics and demands and supply of the market.

Ultimately, this single investment on the tool is giving you a shorter path to qualification and wise strategies for closing reasonable leads.


Business applications like this will only ease the whole process. A single investment can impact amazingly on the ROI, and even give you better revenue every year. So, to increase the revenue, you need to track the ROI and automation is the future. Understand this now and build a better future for your company.

How much will your ERP implementation Cost?


Every company needs to plan its resources accordingly especially; when you have to achieve huge targets and goals of the year. The one thing that needs to be at the place for successful goals is organized resources.

So, many enterprises start implementing Enterprise resource planning (ERP) to keep things intact and right on the place.

Now, there is only one thing that clicks anyone’s mind even if you own a small business organization i.e. the cost of implementing an ERP system. Business is all about knowing when and where and how to invest? All these questions need to be answered before investing in your business.

Planning is a crucial part of any organization and to plan things better, you will need ERP systems. But the main concern is the cost of ERP implementation and how you can manage it?


Let’s see the common factors that can help you in an ERP system cost estimate.

Common factors for pricing:

ERP solutions are only available with a license fee ( take Microsoft Dynamics 365 licensing as an example). Implementation has its cost and every company has to think about it before starting with an ERP solution.

The total cost of implementing an ERP system is quite easy to calculate using the ERP implementation cost calculator before you complete the project. However, certain factors can help you in estimating the round figure to plan your budget accordingly.  Following are the four factors that one should keep in mind for cost estimation of ERP systems:

ERp cost
Fig; ERP Pricing factors


·        Hosting location

Most ERP vendors offer cloud-based ERP software. Others may provide the option of deployment on-premise or the combination of them.

·        Number of Active Users

The number of users varies as per the number of employees any enterprise has. Small businesses have fewer employees, so you will invest less in it. On the other hand, larger organizations will have more employees.

·        The requirement of built-in applications

Once you have determined the deployment method and active users, you must understand the need for built-in applications. It needs to be accurate and according to the work type/services you have in your office.

·        Customisation level

When purchasing the ERP system, remember to negotiate based on your requirements and take all of the customization details to avoid any inconvenience in the future.

ERP implementation cost can be determined on initial stages only if you have costing ideas about the above factors.




The cost of it doesn’t end on these factors; it moves further with the training, customized reporting, redesigning of the process and maintenance.

This process of implementation is not a one-time investment. You will need to be much more clear and precise about your needs for the business.

If you still need an expected amount of ERP implementation, then it may range from $75,000 to $750,000. If you are implementing it properly, it can pay for itself in a few years, we offer a free ERP ROI calculator that you can use for an instant result of the return on investment when implementing an ERP.

The Real Cost of Implementing an ERP

The Real Cost of Implementing an ERP

When looking at the cost of an ERP implementation, there is no real estimate figure that your company can view. Due to the complexity, and time spent developing the right system, it means that the Implementation cost varies greatly depending on your business size, industry, country, etc.

Estimation Ranges

Small Businesses $10,000 – $100,000+

Medium-Sized Businesses $100,000 – $500,000+

Enterprises $1 Million – $10+ Million 

Due to the range of costs, it is hard to exactly determine your estimate without discussing it with a Microsoft Dynamics Consultant. The Majority of these costs encompasses both the internal & external Human Resources.

If we look at breaking down the costs to better understanding where the money is spent, the three main aspects include the number of users, the industry of your organisation, & the number of business locations.

  1. Users – According to Software Paths ERP Report, the average cost of the user in an ERP implementation is around $7200, while not all employees need to be users in the implementation, around 1/3 of staff will use the company’s ERP Software.

  2. Industry – Depending on whether your organisation specialising in service, you may find it difficult to find the right solution for you. For Manufacturing, Distribution & Transport, etc, there are specifically tailored solutions for these businesses, which may help to reduce cost, with no need for heavy customisation or third-party add-ons which can become costly.
  3. Locations – If your organisation is operating out of multiple factories or offices in multiple locations, there will be increased costing, ensure that the vendor you choose helps to provide the information above to ensure you know the costing of a potential ERP Implementation.

The total cost of your ERP will be heavily dependent on the above, but there are still multiple factors you will have to consider when implementing Microsoft Dynamics 365

we also recommend using our ERP ROI calculator to see how much you’ll be saving by implementing an ERP.


Third-Party Add-ons
Data Migration
Additional Features & Module

On-Going Support

Understanding business needs is a key step in the process of implementing an ERP. It is very difficult to determine an accurate scope of your project without an in-depth understanding. 

Contact our Microsoft Dynamics Consultants Today.

Essential Steps for Choosing an ERP

When looking at the essential steps for choosing an ERP, we have compiled a shortlist that we believe are the most important aspects.


Clear ERP strategy

When it comes to implementing a new ERP System, you must have a clear vision of the journey you are about to embark on, understanding the system and what it needs to deliver. By developing a clear and concise strategy, you will be able to categorise costing, and the potential ROI by clarifying functional, organisational and geographical scopes.

Upper Management Support

This sounds like an obvious step when considering an ERP Strategy, but unfortunately, the importance of this is sometimes underestimated. Regardless of if you have the best ERP System for your organisation, without the right support from management, it increases the failure rate significantly.

Support doesn’t just mean approval, upper management has to be actively involved in all steps to ensure the strategy is implemented properly. When the topic of implementing a new system or upgrading your current system, it is very important that the manager truly gets on board to support the transformation, even if there is a short term cost for a system.

Understand the Total Cost of Ownership

When discussing the sales cycle with your vendors, sales representatives always seem to downplay the costs, and more importantly the risk of implementing an ERP System. That is why it is essential that you and your organisation makes sure about the cost of the product to ensure there are no hidden costs later when you are committed to the project. Ensure that you have the information on implementation costs, hardware upgrades, backfilling your project team resources, software maintenance, etc.

Consider the Vendor’s Reputation

This can be the most important step in the process, without the right vendor, you may be heading towards failure. By ensuring the reputation and previous clients your vendor has worked for may give you the comfort you need to trust them. Making sure your vendor fits your organisation is a critical step in the process, helping to increase the likelihood of a seamless implementation. Speaking to other clients can help you to make the right decision on the vendor for your organisation.

Finalising Contract Documentation.

To ensure that you and your team are happy with the contract documents, it is highly advisable that you get your documents reviewed by legal professionals, to ensure that the department is happy with everything including Intellectual Property Rights, Software Acceptance, Insurance, Confidentiality, Liability, Warranties and Dispute Resolution.

Your department and upper management must take care when reviewing these contracts to ensure you are clear on who is responsible for delivering what and when. The vendor may assume you are responsible for certain aspects which you may not have been considering to be your responsibility. This is a common cause of conflict during implementation.

To help avoid common downfalls, make sure you have the right experience and knowledge of ERP & Business management software, It’s advisable to get external independent help if you do not have this expertise in house. Ensuring you receive the right information and propelling your business in the future.

Provide the Necessary Time & Resources for Training

An ERP Implementation is not a small project, time and effort need to be spent on resources and training for the users. Inadequate User Training is one of the most common failure contributors when it comes to ERP implementations. Learning a new way of operating will always be tough, but with the right support and training, it helps to reduce the burden put on employees


If you have any questions or concerns, Contact Us Today

ERP Implementation in the Manufacturing Industry

ERP for Manufacturing Businesses

What is an ERP System for Manufacturing Business?


With the right ERP System, your business can manage all aspects of your business workflow, cost, and visibility. With Inventory Control accessible from all your warehouses, factories and supply chain.

When looking at ERP, finance is a major part, your accounting systems are integrable into the system to ensure that all your numbers are available. Some vendors may say that the accounting system is the base of your ERP while being able to provide your business with modules for payroll, data analysis, forecasting & reporting. 

Microsoft Dynamics 365 is improving your workflow, by automating a large range of business processes. This provides them with the opportunity to minimise errors, cut time spent on manual tasks which improve productivity.


Microsoft Dynamics 365 Finance & Operations ERP implementation in the Manufacturing Industry


Microsoft Dynamics for Finance & Operations ensures that your supply chain management is automated. With the ability to set reorder levels on your inventory, you can ensure that critical stock never runs out, by ensuring that when your stock is low there is an automatic order placed.

The introduction of cloud-based ERP for manufacturing computing has been digitally empowering all businesses to reinvent and revitalise their way of business processes. With the inclusion of Microsoft Dynamics 365, it has allowed companies and affordable and accessible solutions.

Due to the nature of the Manufacturing & its heavy process industry, it is important to provide manufacturers with the ability to enhance their operations & customer engagement to enable improved productivity.


Microsoft Dynamics Manufacturing ERP


With an all in one integrated system, Microsoft Dynamics 365, provides a wide range of applications and modules to help break down front & back end processes by automating tasks. Leading to better visibility, unified operations, and improved client engagement.

With more accurate production planning, improved inventory management, streamlined process and better visibility of your distribution channels. With manufacturing management software, your organisation can deliver products on time to help maintain a positive interaction with customers. 

Microsoft Dynamics for Finance & Operations offers data in real-time, so your staff can make more accurate decisions.


Just because Microsoft Dynamics can offer you great business solutions, it is important to remember without an experienced vendor, you may find yourself with a solution not suited for you. Feel free to Contact Us Today, or visit our Manufacturing Page for more information about features and benefits.


Single Touch Payroll Business Integration


How the new Single Touch Payroll (STP) legislation will affect your business?



Does your current software offer single touch payroll?


Payroll has gone through a significant legislative change in 2018. From the 1st of July 2018,  Employers with twenty or more employees are reporting to the ATO through single touch payroll unless granted a deferral. 

You might be wondering what Single Touch Payroll is?

It is really quite simple. STP or single touch payroll is a new reporting method of sending employee payroll information to the ATO. Information such as salaries, wages, PAYG withholdings and superannuation will be reported directly to the ATO in the standard pay run, instead of at the end of the financial year. Giving the employee easy access to up to date payment information

STP will save businesses valuable time around the end of the year without having to process all those employees, it’s already done making it much easier. By the start of the financial year in 2019, all organisations will need to report through STP as it will become a mandatory requirement for all businesses. This will be a gradual transition and the ATO are providing flexible options for the first few months.

If you are struggling with business solutions, do not worry, as we can provide your business with a solution to ensure you will be in compliance with the ATO while providing software to utilise STP and provide Australian Payroll on D365. When looking at whether your current software is able to integrate your payroll and other business processes. You cannot look past Microsoft Dynamics 365 for Finance & Operations. 


At DFSM Consulting, we will help to find the perfect Microsoft Dynamics solution for your business, regardless of size or industry. Contact Us Today.


AX 2012 to Dynamics 365 Upgrade

AX 2012 to Dynamics 365 Upgrade


Are you considering upgrading from your current Microsoft Dynamics  Version? There are a couple of considerations you will need to make before making a well-informed decision. Hopefully, this article will help you determine if it is the right time to upgrade to Dynamics 365.


Support Lifecycle

Support Lifecycle may be the deciding factor for your change, depending on what version of AX you currently have. You may or may not still have support from Microsoft. If your software support has expired or expiring soon then upgrading to Dynamics 365 soon would be a smart business decision regardless if you have MS Dynamics 2012 or Dynamics AX 2012 R3.


There may be a benefit to improving as current MS Dynamics AX 2012 clients who are current on their annual enhancement and have a version still supported with have access to pricing discounts until November 1st 2019. You may need to check your current plan against what level of support Microsoft is offering.

Version Mainstream Support End  Extended Support End
Dynamics AX 2012 9th October 2018 12th October 2021
Dynamics AX 2012 R2 9th October 2018 12th October 2021
Dynamics AX 2012 R3 12th October 2021 10th January 2023


Planning Required


When your organisation plans to upgrade to Dynamics 365 Finance & Operations, you will need to assemble a wide range of stakeholders, including business owners, department experts, IT staff, and ensure that you engage as many people as possible. 


Allowing your organisation to better understand what everyone requires and what will be required of your staff to ensure that your upgrade goes smoothly. By ensuring that you have the appropriate resources and plans in place, you will significantly increase the chance of a successful implementation.


With the introduction of Microsoft Dynamics 365, they now offer three license levels, dependant on the access required. Dynamics 365’s applications have three, plus a dedicated license for devices. 


Full Users: Gives full access to all features.

Operations Activity: Users can perform transactional tasks but cannot access all features.

Team Member: For users that don’t require all features, allows users to view & analyse data while giving them the ability to carry out minor tasks like time entry.

Hopefully, this information gives you a better understanding of the upgrade from AX 2012 to D365. If your software support has expired, and you are not considering an upgrade to Dynamics 365 Finance & Operations.


Feel free to contact us about Dynamics AX Support. Unlike other Microsoft Dynamics 365 consultants, we prioritise customer support regardless of the software version. DFSM Consulting focuses on providing you with the support you deserve to keep your system up and running. 

What Executive Management Need to Know

What Executive Management Need to Know

The quality of the management of the consulting partner does not guarantee successful implementation. In fact, it’s the quality of consultants which is the biggest part of the successful implementation,

The Estimates given by the vendor at the start of the project in terms of the duration of the cost may need to be revised at the analysis and at the design stage to set the right priorities and to set the right expectations.

The ERP implement should be focused and should be gauged towards the organisational business and financial strategy, it is very important to understand by the senior management why they are doing this implementation, that means they need to answer some key questions and they need to know the most common and important factors,

The other thing they need to consider is that if you are implementing an ERP because they want to increase management control and greater visibility across the whole organisation and across all department

The last thing is the whole origination should be engaged and the users and the management should be engaged with the partners and management should ensure that all information & feedback and requirements should be provided to the partner or consulting company in a timely manner to avoid any delays

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