5 tips when considering an upgrade from Dynamics AX to Dynamics 365

The implications of a failed ERP update may be devastating to any company. But, due to Microsoft Dynamics AX 2012‘s extended support period is ending on October 12, 2021, the need to upgrade from Dynamics AX to Dynamics 365 has become necessary. 

Despite the urgency, a failed ERP upgrade can easily result in ineffective processes, disgruntled employees, data migration issues, and budget exhaustion, leaving a company with low user adoption and a system that fails to deliver what was promised. These risks are obviously alarming for firms planning to convert from AX 2012 to Microsoft Dynamics ERP, especially given the present economic context.

Here is our 5 critical tips for a successful dynamics AX to dynamics 365 migration if you’re planning an ERP upgrade:

Dynamics AX support

Review Dynamics 365 for Finance and Operations

Request a demonstration from your partner. While many of the fundamental features are the same, and end-users should be happy with them. Still, the program has so many new capabilities that this transfer could have a significant beneficial influence on your business. Mobile time and expense reporting, sales and marketing, and other functionality are among the new additions. When you move to D365FO, you get all of the modules.

Aged care software solutions

Review Dynamics 365 for Supply chain 

Ask for a little more and review dynamics 365 for the supply chain. You can go through all the features that will help you with the supply chain operations. 

Once you review Dynamics 365 for finance and operations and Dynamics 365 for the supply chain, decide which solution will fit your organization.


Decide if you need your AX 2009 customizations

With all of the extra capabilities available in dynamics 365, we would advise you to remove all customizations immediately. 

It’s probably preferable to set up a test system first, then figure out which customizations you’ll need to carry over to the next version.

Extensions are the new name for customizations. Microsoft has modified the way modifications are handled now that the majority of Dynamics AX customers have moved to the cloud. With dynamics AX 2012 to dynamics 365 upgrade, fields can now be added without the need for a developer, but as of release 8.0, all further enhancements are handled through extensions.

Consider your historical data

 Many companies have problems transferring data from old systems into their new ERP solution while transitioning from Dynamics AX 2012 to Microsoft Dynamics ERP. That’s why having complete access to all of your data is vital.

Begin by reviewing and cleansing your AX ERP data, identifying which data should be moved and which should be retained in the old solution. While some upgrade partners may elect to move all data to their new Microsoft Dynamics ERP solution (seemingly the easier option), this strategy can lead to additional compliance concerns in the long run. Your audit firm, for example, will require unmodified source data in order to undertake an audit.

Review your licensing

Since 2009, licensing has changed, so talk to your partner about your current needs after reviewing the several types of users that are accessible. With the Unified Operations Plan (the plan that replaces AX functionality), you receive all the modules accessible.

Reach out

There are several challenges that you may have when upgrading from AX 2012 to Microsoft Dynamics ERP, especially if you aren’t fully informed of how to solve them. Upgrading to Dynamics 365 necessitates serious study and action in order to be successful. To avoid any issues, just get in touch with the Microsoft expert at DFSM. We can help you achieve the successful upgrade Dynamics AX 2009 to Dynamics 365. We will also explain the benefits of Microsoft dynamics 365 operations and AX and Dynamics CRM, to help you select the most suitable module as per your requirements.

Get in touch

Why is the implementation of fake cloud ERP solutions dangerous for companies?

With the word fake in mind, disappointment, disruption and failure automatically come to mind, and it is quite obvious. Similarly, it happens with the fake cloud ERP when you implement it for your manufacturing business

Sales, order management, inventory, purchasing, production, and services—as well as accounting information—all, require real-time visibility. People looking for innovation, business speed, and visibility are inclined towards the use of cloud ERP for their own good. It is due to the benefit such as accessibility, automation, and reasonable prices. 

However, the quick adoption of cloud computing caught many traditional Enterprise Resource Planning – ERP providers off guard, forcing them to scramble to develop a “cloud” application to stay current. Unfortunately, these fake cloud apps don’t provide the benefit that actual cloud ERP does; therefore, it’s critical to know the difference.

Following are a few points to keep in mind while choosing cloud-based manufacturing software.


Is ALL “cloud solutions” are equal?

No, many traditional vendors didn’t perceive the cloud as advantageous to organizations while knowing how beneficial it is. A decade ago, the “cloud” was thought to be a transitory trend, with traditional ERP companies mainly ignoring it. After a few years, the cloud was no longer just a method of delivering software; it had become the method of delivering software. Many of the ‘old guard’ merchants missed out on this chance, and by the mid-2010s, they had fallen behind.

In their eagerness to catch up, most traditional ERP providers did not modify their systems to be true cloud solutions. They relocated legacy software to a server in some cases, where it is “hosted” and accessed via the internet using adapter software. This is fake, not genuine cloud software.

These fake cloud-based manufacturing ERP software were marketed as the cloud. But, they required special software to use, did not allow for key personalization. Besides, it had limited integration possibilities. Unfortunately, some businesses fell for it. 

To avoid felling for it, understand what cloud manufacturing software is?

What is Cloud Manufacturing Software?

It’s critical to grasp what we’re talking about when we say “cloud.” A cloud is essentially an internet-based network that allows users to manage and store data. Manufacturers will save time and resources as a result of this if they choose the whole package with Microsoft dynamics for manufacturing. It’s also noted for being extremely durable and practical.

Cloud manufacturing (CMfg), on the other hand, is a new manufacturing style that combines traditional manufacturing methods with enterprise information technology such as cloud computing and other computer technologies to create a new manufacturing style.

Cloud manufacturing allows companies to unplug and achieve new heights faster than ever before. Some manufacturers are concerned about “unplugging” because if everyone in the firm can access data from anywhere, unauthorized eyes could be peering into important information. While this is a legitimate issue, cloud specialists believe the cloud is just as secure as an on-premises program. Administrators still have complete control over who can see what in the cloud, so anyone with authorization can see anything.

So, which solution is best? If you consider innovation and consistent updates, dynamics 365 supply chain management and manufacturing fill the criteria in the best way. 

How does Microsoft Dynamics 365 Solution fit in the Manufacturing industry?

Manufacturing is a process-intensive sector in general, but to compete, manufacturers must work harder than ever to improve their consumers’ experiences.

By striving to break down the typical silos seen incorporate software, Dynamics 365 is a comprehensive, cloud-based collection of apps that supports manufacturers. It helps in unifying their operations, obtaining better visibility of their processes, and communicating with their customers.

Dynamics 365 for Manufacturing Industry

Final Words

Cloud solutions like Dynamics 365 warehouse management or manufacturing can be beneficial, but only if they are designed properly. Take the time to learn what makes a legitimate cloud solution. And how it differs from the many fraudulent cloud options on the market before considering deploying a cloud manufacturing ERP system. If you have concerns, we at DFSM can help in choosing the true cloud ERP system and enterprise resource planning software anytime along with the custom solution!

Get in touch

Increase your visibility with Dynamics 365 digital supply chain solutions

Around 15 years ago, supply chain managers became aware of the concept of a global control tower. The concept gained traction as more organizations sought end-to-end visibility for their increasingly multinational supply networks. Global control towers were one of the trendiest supply chain buzzwords in 2008, according to IndustryWeek. Even so, many businesses have struggled to take an idea that has been circulating for over a decade from concept to reality.


How Dynamics 365 digital supply chain solutions is helpful?

Microsoft Dynamics 365 Supply Chain Management assists businesses in overcoming these obstacles. It does so by providing the tools they need to build digital supply chains that are highly collaborative, coordinated, flexible, and demand-driven. Businesses can obtain real-time, end-to-end visibility across the supply chain with these new supply chain technologies in place. Ultimately, giving supply chain control towers a new lease on life.


To be successful, a control tower must provide end-to-end visibility across all supply chain nodes. Regardless of the combination of people, processes, data, organization, and technology used to build it. Beyond tier 1 and tier 2 partners, this visibility should be extended.


While visibility is crucial, it is insufficient on its own. In order for organizations to better respond to changing client needs, supply chain solutions must also boost agility. In practice, this means moving beyond current awareness (system-wide awareness) to making predictions about what will happen next. As a result, business leaders will be able to adapt and solve problems as they arise.

Unified data

The ability of an organization to harmonize data from many sources also determines the value of a supply chain control tower. ERP systems, legacy business applications, supplier record systems, siloed hard drives, PLCs, and even IoT data streams need to be linked.


Supply chain solutions that include rules-based orchestration to model and automate reactions to fulfillment restrictions are also required by businesses. Organizations may proactively address challenges with actionable, data-driven insights by employing automation in this way, allowing them to adjust faster to disruptions and limits.


A supply chain control tower driven by Dynamics 365 enables businesses to respond to disruptions and opportunities more quickly and intelligently in this way. Using customized pre-built partner connectors for easy connectivity to many market-leading API-enabled applications. Businesses can turn action signals from what-if analysis into directives delivered to applications that handle day-to-day operational execution.

Organizational benefits

Organizations may reap the benefits of a single platform when they use Dynamics 365 to build a supply chain control tower. Internal and external stakeholders collaborate on a single version of the truth to visualize restrictions and interruptions at every step in the value chain. Then, from a single place and through a single pane of glass, affected agents and authorities can cooperate in near real-time to study upstream or downstream repercussions. Further, they can devise and conduct effective remedies.

Get in touch 

Now, do you want to know more about how Dynamics 365 Intelligent Order Management? And the preview of Microsoft Dynamics 365 Supply Chain Insights can help businesses strengthen? Let’s talk.

Get in touch

Why Microsoft Cloud for Manufacturing?

Manufacturing businesses have a higher rate of cloud adoption than other industries. Generally, firms switched to the cloud to strategically store and run data as Information Technology (IT) and Operations Technology (OT) automate highly laborious and specialized industrial operations. According to Frost & Sullivan, linked industrial devices will rise at a 15.5 percent compound annual growth rate (CAGR) from 2016 to 2026 as manufacturers invest in Industrial Internet of Things (IIoT) designs that extend the cloud to the edge.

Microsoft Cloud for Manufacturing
Dynamics 365 Manufacturing

Five Manufacturing Trends in 2021

Half of the workloads in the manufacturing industry are being moved to the cloud (public or hosted private). And, most are using Microsoft cloud for sustainability.

However, that number is expected to rise at a faster rate than other industries over the next five years.

In this blog, let’s take a look at the top 5 manufacturing trends for 2021. Before talking about the value of Microsoft Cloud for nonprofits and other companies for Manufacturing.

1. Resilient Core Operations

Manufacturers must protect their core processes while building scalable and resilient operations. They should also allow for scaling and the development of new business models for robust and diverse supply chains and supplier ecosystems.

2. Products and Services

 Manufacturers will place a greater emphasis on producing new goods, implementing sustainable, environmentally friendly methods, forming new collaborations, and exhibiting good corporate citizenship.

3. Operation Resilience

To establish a resilient firm and scalable operations, industrial industries will look to digital capabilities in the future. Operational resilience (supply chain, security, product development, risk management, and so on), as well as vital financial management, will be addressed (cost management, cash flow, spend analytics, supplier performance analysis, etc.)

4. Talent Agility Is the Key

All industrial industries will place a greater emphasis on improving operational agility. Manufacturers may adapt to the pandemic’s disruptions by investing in digital projects that will help them optimize their workspaces and operations. Employees will be equipped with cutting-edge technologies such as artificial intelligence, mixed reality, and automation, which will revolution how they connect with consumers and help the organization innovate its strategic direction.

5. Customer Operations

Manufacturers should have the ability to promote new channels in order to meet the changing needs of customers and partners. As a result, a greater emphasis on customer and partner communications, security, sustainability, safety with good corporate citizenship, and customer management will be required.

Why Microsoft Cloud for  Manufacturing?

Because they are designed to enable users to start with the areas where the demand for technology or business change is very high, Microsoft manufacturing processes provide an on-ramp to the full spectrum of Microsoft cloud for financial services and manufacturing services. Industry Cloud Provides a fully integrated user experience by supporting the buyer journey throughout the industry.

The Microsoft Cloud for Manufacturing (MCFM) is intended to provide capabilities that meet the industry’s essential processes and requirements. These end-to-end manufacturing solutions contain new capabilities that enable enterprises to be more resilient. It happened by seamlessly connecting people, assets, workflow, and business processes. MCFM also supports industry-specific standards and groups including the Open Manufacturing Platform, the OPC Foundation, the Digital Twins Consortium, and co-innovation with our diverse ecosystem of partners.

Azure Hybrid Cloud

Cloud Imperative in Manufacturing

Manufacturers’ success and challenges are revealed in the 2020 Frost and Sullivan Global Cloud User Survey. Subsequently, this year’s survey yielded some noteworthy results, including:

65% believe they are more digitally advanced: 

Manufacturers’ success and challenges are revealed in the 2020 Frost and Sullivan Global Cloud User Survey. Subsequently, this year’s survey yielded some noteworthy results, including:Manufacturing companies are enthusiastic about their digital transformations. And, they believe they are more digitally sophisticated than their competition, with 65% believing they are.

58% implemented collaboration tools:

Manufacturers say collaboration tools will be the most popular technology in 2020. They were able to increase productivity among distant and frontline workers using these tools.

62% are concerned about securing data:

As manufacturers strive to safeguard their products from edge to cloud, security is a major priority.

26% growth in hybrid cloud adoption:

The use of hybrid clouds has increased by 26%. Flexible infrastructure conditions are required for intelligent apps (on-premises, edge, and cloud).

As the industrial industry embraces digital transformation, the requirement for flexible infrastructure to serve applications and data is growing. Manufacturers want updated data management solutions and easy cloud connectivity to pool, process, and safeguard the vital data assets that fuel their intelligent operations. As a result, manufacturing companies are storing and processing their data in the cloud using Microsoft Azure manufacturing.


Get in touch

Manufacturing industries that have already started their digital transformation path will soon see significant increases in productivity, high business value, employee engagement, better customer experience and other factors, resulting in a more robust and sustainable future. So, manufacturing companies must view the Microsoft supply chain strategy in the cloud as a foundation that will enable them to swiftly and effectively adapt any technology. Moreover, it also applies for today and in the future, to stay competitive.

Get the Microsoft manufacturing location in your area. Now, just relying on Microsoft Cloud for Manufacturing will aid in hastening the transition to a more robust and sustainable future. 

Convinced? DFSM team is ready to help you get started. You may ask anything related to dynamics 365 supply chain management or finance and operations. Our team would be glad to assist you.

Microsoft Dynamics Professional

Deploy Analytics Data in the Cloud with Azure

Many businesses are considering moving their analytics data to the cloud, considering the benefits of cloud analytics. However, moving away from an on-premises paradigm entails more than just data transfer. Factors such as current data management methods, IT capabilities, and access to important business logic will most likely influence whether your migration to the cloud is simple or challenging.

cloud analytics
Microsoft Dynamics Shifts Towards Cloud-based Strategy

What is the cloud in data analytics?

A sort of analytics paradigm that shifts data processing and storage processes to a private or public cloud network is known as cloud analytics. Companies with changeable analytics needs that can’t afford or don’t want to use an on-premise data storage solution should use this strategy. The word can refer to any cloud-based data analytics or business intelligence, and it’s sometimes marketed as software-as-a-service.

Getting Your On-Premises Data into the Cloud

Organizations, on the whole, maintain a very secure environment. This means that gaining access to the data may necessitate the use of point-to-site VPNs or other sophisticated networking methods.

Organizations want not only access to data kept on their private networks but also the ability to extract analytical data. And move it to the cloud swiftly. Azure Data Lake is an appropriate storage destination for analytics data in the cloud since it is both inexpensive and infinitely scalable. On the other hand, adapting to data lake principles such as operationalizing file structures and delta loads is difficult. Also, time-consuming and requires the continuous usage of expensive talents.

So, how can you get your data into a data lake in a timely and reliable manner while overcoming these challenges?

To streamline the process and handle common concerns, one option is to use automation. The following is an example of how it works in practice:

  • Direct connection with Azure Data Factory (ADF) integration runtimes allows ADF to push (rather than pull) data to Azure, eliminating the need for sophisticated networking solutions and security issues.
  • This solution creates a scalable and fully dynamic ADF pipeline that learns and expands as your data sources change. That allows continuous incremental data extraction even when database schema changes.
  • Furthermore, automation technology can establish and maintain the data lake’s folder structure, as well as the incremental load and categorization of optimized parquet files. The complexity and effort required to set up and operate a standard data lake are drastically reduced as a result of this.



Adapting to Rapidly Changing Technology

In order to stay up with the huge volume of analytics data, organizations with traditional data warehouses are being forced to shift to scalable cloud solutions. Cloud-based solutions are advancing as well. Keeping up with these developments is a significant challenge for businesses. According to some organizations, data professionals must upgrade their skills regularly, while IT teams must replace analytical infrastructure every few years.

One approach is to leverage data management technology to regenerate code without having to rethink the business logic, allowing you to use new technologies without having to rebuild.


Delivering Modifications Rapidly & Reliably

Modifying existing data pipelines and then transfer changes from development to test to production. These concerns will substantially influence the quality of your analytics abilities across the organization if they are not addressed.

In these situations, the power of automation once again comes to the rescue. Automation technologies can be used to manage metadata throughout a company’s data estate. As a result, sending complicated code between people may become obsolete.

Additionally, development teams can use a drag-and-drop interface to create ETL pipelines. Your code is generated dynamically at the time of deployment, but any custom code required is also managed completely. Additionally, version control happens between settings, which aids in the reduction of human error. Transferring between environments is rapid, straightforward, and error-free once a version is ready to test.


Microsoft Dynamics Lifecycle Services on Microsoft Azure

How does DFSM fit?

DFSM is a Microsoft-certified partner and offers the smooth deployment process of cloud computing with Microsoft Azure cloud. And it provides managed service for the whole process. So, get in touch, and let’s discuss the challenges you face for data analytics deployment in the cloud. 

Get in touch

Microsoft Azure Hybrid Cloud Your Questions Answered

Microsoft Azure Hybrid Cloud

A hybrid cloud is a cloud computing platform that blends privately and publicly available cloud services (like Azure). These include data, apps, and workloads exchanged between clouds, resulting in a simpler system that collaborates effectively to tackle the prevalent problems in cloud-based systems.

Hybrid clouds also allow you to scale up your workload while also allowing for an overflow onto the public cloud when you reach your maximum capacity. Furthermore, hybrid cloud architecture enables enterprises to separate how and where their data is shared, allowing you to avoid storing all of your critical data on a single public cloud, thereby adding an extra degree of protection.

Azure Hybrid Cloud can be used in a variety of ways. This includes the ability to run apps on a variety of cloud settings. One of Azure’s greatest and best advantages is the flexibility to run apps as-is or rebuild them to take advantage of cloud scalability and portability. It also gives you the ability to construct new cloud-native applications.

  • On-premise hybrid app development.
  • Migrating apps to the cloud.
  • Implementing scenarios at the edge and in a disconnected state.
  • DevOps pipelines are enabled.

Adopting a hybrid cloud strategy will benefit you in a variety of ways, regardless of which cloud provider you use. This is especially true when Microsoft Azure is used. Here are some of the benefits that Azure Hybrid Cloud can provide to enterprises.

With ease, you can move and manage your data.

  • Quickly build secure hybrid networks.
  • Your entire organization will benefit from enterprise-level security measures.
  • Support single sign-on security.
  • Take advantage of the public cloud’s performance and scalability.
  • Increase efficiency while lowering costs.

SQL Server and Windows Server licenses with active Software Assurance or subscription licenses These are some examples:

  • Windows Server Datacenter edition with Software Assurance is available.
  • Standard edition of Windows Server with Software Assurance.
  • SQL Server Enterprise Edition core licenses with Software Assurance or qualifying subscription licenses are required.
  • SQL Server Standard Edition core licenses with Software Assurance or qualifying subscription licenses are available.
  • If you don’t already have Software Assurance, you can get it with new licenses at list prices or with qualifying subscription licenses.

The offer is valid across all Azure regions.

When you utilize SQL Server with Azure Virtual Machines and Azure Dedicated Host, you may combine Azure Hybrid Benefit for SQL Server and Windows Server. The deployment choice determines how Azure Hybrid Benefit for SQL Server is applied to Azure Virtual Machines.

Azure Marketplace pictures for Pay-as-you or Bring-Your-Own-License:

  • Check the Azure Hybrid Benefit and Azure Hybrid Benefit boxes in the Azure Portal for SQL Server, either while supplying or on an existing virtual machine.
  • Use the Resource Provider to enable Azure Hybrid Benefit for SQL Server. Apply Azure Hybrid Benefit to Windows Server using the PowerShell instructions.

For self-assembly:

  • Use Azure Hybrid Benefit for the SQL Server resource provider. Then use the PowerShell steps to add Azure Hybrid Benefit to Windows Server.

By assuring that you have a sufficient number of active licenses with software assurance or qualifying licenses, you can activate the benefit on the Azure site.

 Yes. However, we recommend acquiring a subscription for extended security updates to protect data and applications throughout the end-of-support transition.

Azure Hybrid Benefit for Windows Server

The Azure Hybrid Benefit can save you up to 40 percent in virtual machines and make the greater value of your Windows server licenses. Two instances of up to 8 cores are permitted, or one instance of up to 16 cores, for each 2-processor license or a set of 16-core licenses. The Datacenter edition licenses permit simultaneous on-site and in Azure usage. Standard edition licenses have to be used on location or in Azure – 180 days of simultaneous usability will be granted for migration of servers.

For virtual machines, the base computes rate is equivalent to the Linux rate.

Each two-processor license or 16-core licensing package will permit you to use two instances in Azure Dedicated Host services up to 8 cores or a single instance in up to 16 cores. This license must be utilized on-site or on Azure to qualify for the benefit; you will gain 180 days of simultaneous use when switching servers.

Your Azure Hybrid Benefit can be applied to individual virtual machines or an entire host. 

Individual virtual machines in two instances with up to 8 cores or an instance with up to 16 cores can be licensed for Azure Dedicated Host services with each two-processor license or set of 16-core licenses. This license allows you to use virtual machines allocated to Azure Dedicated Host services both on-premises and in Azure at the same time.

For a physical host, the Windows Server Datacenter edition is available

This license grants limitless virtualization privileges when you license the cores at the host level. Unlike virtual machine licensing, however, physical host licensing must be used either on-premises or on Azure. While moving servers, you’ll have 180 days of concurrent use privileges.

 Yes. You can use the retroactive tagging capability to add Azure Hybrid Benefit for Windows Server to existing virtual machines.

Azure Hybrid Benefit for SQL Server

Azure Hybrid Benefit allows you to pay a lower base rate for SQL Server on Azure goods and services when you use SQL Server licenses with Software Assurance or eligible subscription licenses.

The Azure Hybrid Benefit for SQL Server virtualization benefit applies to workloads that are highly virtualized on-premises. Only Azure SQL Database (General Purpose and Hyperscale service tiers, excluding serverless), Azure SQL Managed Instance (General Purpose service tier), SQL Server Standard Virtual Machines, Azure Data Factory, and SQL Server Integration Services can take advantage of this benefit (Standard). You can use it to convert one SQL Server Enterprise edition core with active Software Assurance into up to four vCores or vCPUs.

No. Your licenses must be used on-premises or in the cloud; however, you’ll get 180 days of concurrent use rights while transferring servers.

No, the Azure Hybrid Benefit cannot be used retroactively.

Your Azure Hybrid Benefit for SQL Server must be available for your Software Assurance or subscriptions. If you do not decide to renew software security at the expiration, you must delete Azure Hybrid Benefit options from your Azure portal resources.

Azure’s SQL Server Hybrid benefit allows you to save up to 55% of SQL Server Integration Services and adds value to your SQL Server licenses. You can enjoy the benefits of active Software Assurance (SQL Server Enterprise Edition) and SQL Server Standard Edition core Licenses and use the license of your SQL Server to operate Azure SQL Server Integration Services at a cheaper basic fee.

You can apply Azure Hybrid Benefit to Azure Dedicated Host under the same terms and circumstances as individual virtual machines if you’re eligible. You’ll also get limitless virtualization rights if you have Software Assurance with SQL Server Enterprise Edition and license Azure Dedicated Host at the host level. You’ll get 180 days of concurrent use of your licenses on-premises and in Azure if you’re transferring existing workloads to Azure Dedicated Host.

Hopefully, this QA session helped you a lot in understanding Microsoft Azure Hybrid Cloud. So, if you still have any questions regarding hybrid cloud infrastructure or hybrid cloud models and want to learn more about hybrid cloud environments, DFSM is here to help you.


Get in touch

How the Australian Government is using Microsoft Dynamics 365

In a new deal, the Western Australian (WA) government will expand its usage of Microsoft technologies by allowing all of its state agencies to access Azure cloud services and cloud applications such as Office 365 and Dynamics 365.

The Australian government cloud services deal will increase efficiency across the public sector and build the digital foundations for new citizen-centric services, aligned with the state’s strategic digital goals.

This arrangement will help agencies develop and implement new cloud-based digital services faster, giving the Commonwealth a boost in efficiency and agility. It also allows the government to fully utilize Microsoft’s enormous investments in Australia over the previous two years. The investment was particularly made in the highly secure and robust Azure cloud, which had an exclusive design for essential national computing applications.

Microsoft’s commitment to engage with the government to upskill public sector people, equipping them with the digital skills and expertise needed to successfully deploy cloud-based solutions while also helping to future-proof their jobs, is another crucial component of the collaboration. Over 1,400 accessible Azure training spots are available in the plan to Australian Government IT employees, with money available to support up to 100 new learners in the ACT over the next two years.

How is the Australian GOV using Microsoft products typically Azure and Office 365?

Implementation of Office 365

  • Microsoft Office 365 implementation – desktop Office application, cloud email (Exchange online) and Calendar, OneDrive personal sharing, Skype for Business, Yammer, Planner, and Microsoft Teams).
  • Migrate existing on-premises user data to Office 365 (M: discs and Outlook).
  • Provisioning employee accounts in the latest version of office 365 has been automated.

Implementation of Azure Cloud

Implementation or adoption of Cloud services – laying the groundwork for future Cloud storage, data services, and secure computing.

Microsoft Dynamics 365 for Public Sector & Government


Unique Digital Experience 

For years, time-consuming legacy solutions and paper-based processes were not the norms. Employees and citizens are now experiencing better efficiency after getting a user-friendly and familiar experience across the Microsoft landscape.

Connected and Engaged

In their daily lives, citizens, customers, and employees all have higher expectations for connectivity. Government service and public-sector services are no longer free from these requirements. Information that has a fine decision previously across numerous silos and systems is now brought together in a meaningful way with the aid of Dynamics 365. Secure access via tablets, mobile phones, and other devices ensures that the user’s home office is always available. AI and data analysis can now be a practical tool that your employees can utilize on a daily basis, rather than a pipe dream for the future.

Operations Optimized

Government employees are now getting familiar with the problems in the digital online world of Microsoft. The right resource will get the assignment to a matter instantly, leading to faster decisions and greater satisfaction of the public. Cases and orders for services can be easy for an update from the field in real-time, and residents have learned of their activities and solutions. Close cases more quickly and proceed to the next assignment, without drowning in the procedure and paperwork.

Get in touch

Are you willing to take a deep view of Microsoft Dynamics 365 for the government & public sector? Let’s get in touch and the team of DFSM will help with all the procedures and solutions you need to know.

Microsoft Dynamics Professionals

Telecom Accelerator for D365 & Power Platform


The Microsoft Dynamics 365 telecommunications accelerator accelerates the development of innovative subscriber management, space management, service management, and network operations applications on the Microsoft Power Platform. Network operators, wireless and telephone networks, internet service providers, any owner or supplier of network infrastructure, independent software suppliers, or general system integrators that operate in the telecommunications industry will benefit from this solution.

Customer Service With Dynamics 365

What is included in the first version of the Telecommunications Accelerator?

The accelerator is designed for network operators, internet providers, and telecommunications companies based on the TM Forum Open Digital Framework (ODF) requirements. According to Microsoft’s chief program manager Martin Wahl, ETI Software Solutions was a “funding partner” with a “greater influence of the scope and functionalities” for the introduction of the accelerator.

The accelerator extends the Popular Data Model with sixteen industry-specific entities. One of the most important additions, according to Wahl, is the Place entity, which is expressed in the ODF and distinguishes both a Geographic Place and a Local Place (other industry-specific entities).

The accelerator’s first version includes two prototype model-driven applications. “Place Management solution” provides PCF controls that integrate Azure Maps capabilities via API as well as Power BI dashboards. “Telco Sales” builds on Dynamics 365 Sales by including features such as service address monitoring, street address normalization, serviceability checks, and lead qualification.

“The aim is to enable the rapid development and deployment of new solutions or automation to address current business challenges including improved address management, improved field service, and truck management, improved subscriber management, personalization in packaging and bundling, network management, customer self-care, network optimization, and planning, or any other business optimization,” says Wahl.

Microsoft dynamics 365 for sales

Which are the industries that benefit from the addon Features


The telco accelerator joins others in the finance, manufacturing, healthcare, higher education, and media and entertainment industries. Some of the prominent features of it are:

·     Modernize the Telco workplace


With intelligent collaboration and productivity tools, you can enable stable teamwork.

·     Streamline business support systems


Using intelligent processes and automation, you can streamline workflows and increase efficiency.

·     Deploy and optimize next-gen networks


Increase network performance, scalability, and reliability by incorporating AI and automation.

·     Transform customer experiences


Utilize AI and data-driven insights to deliver customized content.

·     Accelerate growth and innovation


Provide an AI-enabled platform for cross-industry service creation, deployment, and monetization.

Get in touch 


The Dynamics 365 Telecommunications Accelerator is available for demonstration and downloads through AppSource and GitHub in real-time.

However, if you still need assistance for the implementation and better understanding, DFSM’s team of experts is all set to help you through it.

11 ways to monitor your ROI in ERP

When planning an ERP project, one of the first tasks is to measure the return on investment (ROI)( check our Free ROi calculator) that new technologies and efficient processes can bring to your organization to make it more productive.

At the most basic level, more productive outputs will result in reductions in operating, inventory, and labour costs thus providing the most direct return on investment. However, there are also advantages that are indirect.

You can streamline your ordering process, eliminate physical inventory, improve production quality, and make scheduling more efficient. Improving operational data access allows for more precise material preparation, manageable reporting, new dashboards, and better, data-driven decisions. It will also increase customer loyalty, improve supply chain coordination, enhance delivery efficiency, and other factors that can all contribute to ROI.

Dynamics365 ROI


Dynamics-365 erp

If you are wondering what’s the ROI for Microsoft Dynamics 365, let us help you. The ROI will serve as the basis for the rationale of your project. It will assist in the availability of apps and will have areas of focus and assessment, helping you to determine the progress of your transition.


The quest for possible ROI begins with these 11 key process areas when your company sets out to make the business case for a better or entirely new ERP solution:

Financial Management


Management and the entire company benefit greatly from greater trust in financial statements and analysis, faster information access, quicker closing and period-end operations, and efficiencies generated by the reduction (or elimination) of outside-the-system spreadsheets.



Comprehensive Sales & Operations Planning (S&OP) skills include greater knowledge and analysis. It is possible to more accurately predict demand, make more informed decisions, rely on trends, and, most importantly, manage sales demand more quickly, precisely, and proactively. Besides, it is easy to navigate market transitions, volatility, and economic shifts.

Inventory Management


Efficient forecasting and better visibility into sales demand allow more effective inventory management, lower carrying costs, and better visibility into slow-moving and dead inventory. 

Pricing and Margin Management


Efficient pricing tools boost margin/profit analysis, allowing for better strategic positioning and, when combined with Product Lifecycle Management (PLM) analysis, providing information that can be used to manage product portfolios better and drive higher profitability.

Product Development


PLM enables successful management of product lineup and mix, as well as R&D expenditures, and the identification of products that no longer fulfil the company’s strategic objectives.

Production Management


Better capacity planning is made possible by enhanced production management capabilities and the ability to perform a thorough analysis of production bottlenecks, routing times and material movement, staff utilization, plant and equipment utilization changes, maintenance schedules, and system uptime.

Quality Management


QM tools enhanced product output visibility, RMA root cause analysis, visibility into rework operations, and better information on raw material quality supplied component goods and third-party services.

Sales Management


Customer Relationship Management (CRM) capabilities allow detailed sales performance analysis and provide valuable insight into customer purchasing trends, customer demographic data, sales activities, and sales performance.

Supply Chain Management


Improved inventory management allows for improved management of the entire supply chain, resulting in lower logistics costs, more efficient supplier/vendor management (and higher performance), shorter lead times, and data that can be used to help strategic procurement and vendor negotiations.

Warehouse Management


WMS technologies increase speed and accuracy by using high-efficiency and control pick-up/put-away, barcoding, and routing.



Enabling direct-sales platforms and enhancing current e-commerce performance and customer experience provides a major competitive advantage and costs savings. A strong e-commerce capability leads to increased customer loyalty, repeat purchases, improved forecasts, and higher margins. Besides, re-organizing warehouse operations to support efficient pick-pack-ship will result in better efficiency, especially in a less-than-case-order setting.

The next step is to measure the return in these – and other fields, which is a major challenge. An outside ERP advisor like DFSM can assist with market benchmarks by implementing Dynamics 365 marketing ROI.

system desgin d365

4 Azure analytics scenarios for your business growth

What is Azure Synapse Analytics?


Azure Synapse Analytics is a boundless analytical service that creates a single, efficient framework for big data and data warehousing.

We look at four real-world use cases in which global companies have used Azure Synapse Analytics to evolve and drive business value through data in this blog post. Azure Synapse is a complete, out-of-the-box solution for speeding up time-to-insight and rising business agility. Azure synapse architecture is the only end-to-end application that integrates data ingestion, big data analytics, and data warehousing.

The cases we will talk about in this article will help you determine if Azure cognitive services are for you or not.

Azure Synapse Analytics

Case one:


Perfect timing inventory 


Aggreko is a global leader in offering temporary power generation, temperature management systems, and energy services, ensuring that consumers have access to energy and power whenever they need it. Aggreko uses Azure Synapse to improve operating performance by providing specialist equipment just-in-time.

Since the ingestion (batch) jobs took four hours to run, Aggreko’s data ingestion pipeline was set to run every eight hours. Furthermore, due to storage restrictions, the data warehouse had to be rebuilt every day. There was an 8-24 hour gap between when the data arrived and when it was available for data analytics pipelines.

Aggreko is now significantly able to increase its time-to-insight by reducing ingestion complexities and increasing speed after implementing Azure Synapse. The time it took to eat the food was reduced from four hours to less than five minutes. As a result, Aggreko’s data is now available near real-time (less than five minutes lag) for analytics pipelines. The team also claimed that they saved 30-40% of their time, which was previously spent troubleshooting technology issues in their legacy systems. Data is now available for instant discovery thanks to Azure Synapse, giving the Aggreko team more time to concentrate on solving business problems.

Case two:


Fraud detection


ClearSale, a leading fraud detection company headquartered in Brazil, upgraded its operational analytics data platform with Azure Synapse. ClearSale uses big data analytics to identify fraud globally, assisting consumers in verifying an average of half a million transactions every day. Every two years, ClearSale’s dataset doubles in size, and the company needs to provide fraud detection services in seconds. This necessitates a high degree of scalability and performance.

ClearSale has shortened the time it takes to train new models to boost its fraud detection capabilities by using Azure Synapse. It took a week to ingest, plan, and train machine learning models on their previous on-premises platform. Now, it only takes under six hours, thanks to Microsoft Azure fraud detection. This is a major development that has increased its capability, performance, and reduced operating costs.

Fraud detection

Case three:


Predictive maintenance


The Digital Group of GE Aviation is a global leader in aeroplane engine manufacturing and software development. GE also offers sophisticated data processing to many airlines around the world, in addition to manufacturing. GE ingests the entire flight’s time-series data, which can include up to 350,000 data points for each flight. Running data analytics on such vast quantities of data is understandably difficult. The team used Azure Synapse to solve the problem.

GE found that using Azure Synapse made building complex predictive machine learning models much simpler and faster. Creating anything comparable in their previous method would have necessitated various complicated steps covering various structures and environments. The native integration between Microsoft Power BI and azure predictive maintenance was extremely beneficial to GE. They can now easily explore data, and when an anomaly is detected in Power BI reports, analysts can conduct drill-down analysis. It helps them to determine why the spikes occurred through predictive analytics. So, they can further manage the maintenance.

Microsoft Dynamics 365 sales & marketing

Case four:


360⁰ marketing analytics


Considered a major international retailer with locations in Australia, New Zealand, and Japan where all market products, electronics, and personal care items are distributed through the company’s physical stores and digital online platforms. The organization needs to use data analytics to create a complete picture of its customers. The aim is to enhance the customer experience while still growing income. The data team discovered that Azure Synapse was the best platform for accomplishing this.

The data team was able to bring together their data, developers, and business users in previously impossible ways. Azure Synapse has streamlined data ingestion and processing, enabling the business to provide a single data store that contains both operational and historical data and can be refreshed in near real-time.

Furthermore, data exploration and discovery is also simple. It eliminates the need to convert data from one format to another or transfer data to other systems. This has allowed the data team to experiment with, chart, and compare various datasets to create curated (gold) data that is ready to use.

Bottom Line


Azure Synapse provides an unlimited, centralized, and powerful analysis service that allows small and large companies to start up when required. Only when you need to pay for what you use. So, for azure synapse pricing, you can reach the DFSM team Today!

Lessons Learned from National Grid ERP Failure

Previously we discussed various ERP implementation failures like Revlon ERP failure and Hershey ERP failure case study that included brands like Haribo. Now, we will discuss more brands like National Grid, Vodafone ERP failure, and Nike ERP failure. These case studies are designed to help you understand the possible reasons for ERP implementation failure as much as you can by learning from others’ mistakes rather than just implementing them on your own.

Who is the National Grid?


National Grid USA knows the value of timely delivery as one of the world’s largest investor-owned power distribution firms. After three years of growth, team leaders decided to complete the most awaited SAP ERP Project on the schedule.

The outcome? A disastrous domino effect that has affected almost all sector facets, from financial statements to wages.

The facts behind this failure and others like Gartner ERP implementation failure will warn organizations who are ready for their implementation of ERPs.

Lessons Learned:

Revlon’s SAP failure

In 2009, NGUSA (included in United Kingdom National Grid Ltd.) embarked on an SAP ERP project to boost its internal operations and customer services.

On 5 November 2012, the new system will go live. However, it was obvious, as that date approached, that the company was not ready to launch the program. Failure to meet the crucial deadline would have been time and money-intensive. It would shift production back five additional months and cost an additional expenditure of up to $50 million.

For these reasons, NGUSA was convinced to try to keep the original date. Hurricane Sandy, which hit customers on the East Coast in October 2012, was another reason why they chose to stick to the original date that ended with major power loss and damage.

So, what are the ERP implementation lessons learned?

·     Project managers are must


Deloitte signed fin 2009 and became the system integrator for the NGUSA project.

However, in 2010, the status shifted to Wipro.

Following the fiasco, NGUSA sued Wipro for 140 million dollars and finally paid 75 million dollars. Among other concerns, they argued that Wipro pressured them to sign agreements and distorted SAP software functionality.

Here comes the role of a project manager. A project manager should review and approve everything before any plans or tactics go live. The same applies to the outcomes of the tests. Experts, in-house staff should be on-hand to define the right specifications to ensure that the report contains them.

·     ERP testing should be in the detail


The New York Public Service Commission sponsored the NGUSA deficiency audit in 2014. The results of this audit showed many weaknesses, including that the emphasis of system testing is on refining active parts of the system. Although experiments were carried out at every point, areas in which the system did not function were not accurately identified.

Errors were noted and noted before the final studies. While remedies are in place, the time for testing and validation was not sufficient. With this in mind, we advise creating a variety of scenarios and ensuring data availability at each point.

·     Complex designs take time & require money


There were over 635 RICEFWs in the NGUSA project. For a service firm of their size, this was a huge undertaking. This degree of complexity can make any move challenging and time-consuming, from testing to ERP data migration. Such a project necessitates a significant amount of ERP internal capital as well as dedicated attention, which NGUSA did not provide.

This problem got worse because most internal employees were busy dealing with Hurricane Sandy recovery efforts. It was unwise to hurry such a large business investment with such a tight schedule.

·     You cannot overlook training


Furthermore, during the NGUSA implementation, there was a lack of dedicated training, especially on how to query data. There was also a lack of understanding about using the data to generate customized reports for upper management.

End-user training will ensure that all staff understood how to use the new program to its full potential.

DFSM Rescue plan


From ERP implementation to go-live and beyond, our ERP consultants will assist you with any aspect of your implementation. All the information and consultancy services can stop you from becoming part of increasing the ERP failure rate. If you don’t want to be a part of the list of ERP implementation failure companies, contact DFSM now for comprehensive support, guidance and implementation.

Microsoft Dynamics 365 Experts

Dynamics 365 licensing updates 2021

Most recent updates about Dynamics 365 licensing that  D365 unites you and your company with the next generation of CRM and ERP software. Dynamics 365 applications are built to be deployed quickly and independently. A customer may begin what they want, but the apps work together so that customers can quickly take on additional capacities on business demand.

Licensing Overview


Dynamics applications are licensed according to a range of models consisting of licenses assigned to a named user or device and licenses not assigned that allow access to a tenant feature or service.

Dynamics-365 erp

Assigned Licenses updates

Assigned licenses grant access to applications to a specific user or a dedicated shared device.

However, with Microsoft’s new licensing guide, they have made some changes, so we will highlight them for your understanding. Furthermore, you can use a guide for the calculator to get the price estimates for licensing as per your business needs.

  • Customer Service Insights and Virtual Agent:  On February 1, 2021, the standalone SKUs Customer Service Insights and Virtual Agent for Customer Service, as well as additional capacity SKUs, will be removed from the price list.
  • The embedded Customer Service Insights: The core Customer Service Enterprise application’s embedded Customer Service Insights features will remain available and supported.
  • End of Service for Customer Service Insights and Virtual Agent: For EA, CSP, and Web Direct customers, the end of service for Customer Service Insights and Virtual Agent for Customer Service is December 8, 2021.
  • Security role Removed: The security role of the system administrator was removed from Finance and human resources.

These are some of the major changes that you need to know and understand for the success of your business. The complete document of Microsoft can be found in the sources of Microsoft documentation. Check it out so that you can get other details and a long price list of all the modules too. If you have more questions about other modules or you want to know the changes that might affect your existing system, you can always check out the details.

These details include all the information you need about the previous and dynamics 365 licensing guide’s latest modifications.

DFSM Dynamics 365 licensing price estimator


DFSM is always there for its customers. Even it is simply about the implementation of the Dynamics 365 solutions. So, considering that you might need help with the latest pricing estimates of your Dynamics 365 solutions (check our free tool), we are here offering you the amazing offer of using a calculator on the website. If you visit, you can see the options that will ask about the number of users per month or tenants and give you a final estimate at the end. So, go and benefit from the calculator now.

Bottom Line


While this article has all the highlights about the latest licensing guide we are offering additional support through our calculator for real-time price estimation of any Supply chain, Finance, or other system for your business.

Talk with an Expert Today

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Talk with an Expert Today

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.

Download Template

You consent to the processing of your
personal data by clicking on the button.
Terms of use.