Turn Your Microsoft Teams Attendees Into A Loyal Customers Doing This

We are approaching a world of a new normal as we start emerging from the seclusion and limitation of the pandemic. As consumers, we have higher expectations. Successful businesses continually undergo changes, adaptation, and growth. Particularly, in customer experiences and in virtual events, to fulfill ever-changing customer expectations. Many experts plan that gatherings in person will gradually return but that virtual events will remain prominent. And this brings fresh and intriguing ways to increase consumer experience.

Microsoft is announcing the availability of expanded integration between Microsoft Teams and Microsoft Dynamics 365 Marketing to help businesses take advantage of those opportunities.


Enhanced integration of Microsoft Teams and Microsoft Dynamics 365 Marketing

New Microsoft teams integration is created using a combination of teams and Dynamics 365 to minimize distractions caused by changing apps and data searching. Microsoft argues that these apps will be more contextual as it continues to combine communication systems with record systems. This means that the Dynamics 365 workspace is able to meet, talk, call and cooperate without having to switch to teams. Or access, share and modify Dynamics 365 records when working with teams.

What’s new in it?

  • Contextual Embedded Teams Chat & teams channel
  • Embedded Teams Dialler for Microsoft 365
  • Dynamics 365 Sales Panel in a team meeting
  • Search, View & Edit Dynamics 365 Sales Records from Teams
  • Create Dynamics Notes & Tasks from Teams Posts
  • Connect Teams Webinars with Dynamics 365 Marketing


Manage webinars with Microsoft Teams app

Teams webinar capabilities combine the structure needed to host large live events with ease of delivery.

Simplify event management

With the new Teams feature, you can hold secure interactive meetings and webinars for up to 1,000 people, including polls, video sharing, and reactions.

You have the freedom to organize your webinar any way you want—from Microsoft teams and dynamics 365 marketing, and the choice is yours. Both methods are simple and intuitive, with enhanced capabilities.


Simplify Event Management
Increase Attendee Engagement

Increase attendee engagement

Microsoft Teams makes it simple to capture your online audience’s attention and present it like a pro. Take advantage of new features like Standout Mode, which allows presenters to appear over content, and use PowerPoint Live and Presenter Mode to give more compelling and engaging presentations.

Create Dynamics Notes & Tasks from Teams Posts

Additional actions will allow you to create Dynamics 365 tasks and notes from individual Teams posts.

Create Dynamics Notes & Tasks from Teams Posts
Connect Teams Webinars with Dynamics 365 Marketing

Connect Teams Webinars with Dynamics 365 Marketing

 Integration with Dynamics 365 Marketing is one of the new webinar features revealed for Microsoft Teams.

Select a streaming option and set this as a Teams Webinar from an event record in D365 Marketing before using Marketing tools to promote the event. Teams can connect with Dynamics 365 Marketing after the session to export this data.


Get started Today with DFSM Consulting

Finally, if you are looking for a better experience during or after the pandemic, let’s start using Microsoft products and services with their new integrations. The DFSM team is ready to build with you, are you? 


Dynamics 365 Human Resources App In Microsoft Teams

Collaboration platforms have been a part of many businesses’ daily existence for quite some time. Others have only recently begun to use services such as Microsoft Teams. Whether you’ve used a collaboration tool before or not, learn what you need to know about using Microsoft teams for hr.

How do Microsoft Teams use human resources?

As a human resources department handles and communicates often with employees in an organization, it is crucial for them to be able to function efficiently. Microsoft Teams is a platform that gives HR a fast and easy way for employees to communicate and perform other tasks.

  • Ease the process of recruitment.
  • Inductions for employees.
  • Share the resources of the department.
  • Maintain updates of the company.

How does Microsoft Teams integrate with Dynamics 365?

Working from home has been the standard in recent months (no need to explain why), and many businesses have begun to use the Teams app in their daily operations. It’s no surprise that this collaboration tool is safe, configurable, and easy to use, and it seamlessly integrates into your virtual workspace.

As a result, by integrating this app with your Dynamics 365 CRM, you can build a single shared workspace for your whole team, making it ideal for remote work.

In Dynamics 365, How can I enable Microsoft Teams?

Go to Administrator –> System Settings —> Select Microsoft Teams Integration from the drop-down menu under General.

Microsoft Teams Integration

Now go to Microsoft Teams and sign in. Many other apps can connect to and access your Teams.

Dynamics 365 Teams app
  • Install the Dynamics 365 Teams app by searching for “Dynamics 365.”
  • You may also use Dynamics 365 to enable Bot.
  • Select your Dynamics 365 environment by clicking Configure.
  • You’re nearly finished; now choose your Dynamics 365 App to connect. Any D365 App can be connected, including Sales, Customer Service, Project Service, Marketing, and so on.
  • You can look for any record you choose. You may now view Dynamics 365 data in Teams or open a Dynamics 365 record from Teams.

In Teams, Open the Dynamics 365 Dashboard:

  • Select your environment and default App in Teams by going to Settings in the Dynamics 365 App.
  • In Teams, you may also modify the app and environment for your Dashboard.
  • In Teams, you may also modify the app and environment for your Dashboard.
  • You may also use the bot to look for a certain record, entity, alter the environment, and use the Dynamics 365 App.


Look for “Dynamics 365 Human Resources” in the Microsoft Teams app store.

  • To install the app for your Teams instance, select “Add.”
  • The app can be launched from the left panel or your list of installed apps.


How does DFSM fit?

DFSM has a Microsoft-certified team that can consult, examine, and can guide you on Microsoft teams’ HR apps. So, if you’re concerned about how to track staff using Microsoft Teams, how to use Microsoft teams to track employees and how to use Microsoft teams for human resources, let’s chat today. We are always happy to help.

Microsoft Dynamics Professional

Optimise your AP Department with an ERP and Automation

Optimise your AP Department with an ERP and Automation

Dealing with the PO and non-PO invoices is the most significant part of the AP department. So, when you implement Dynamics 365, it automates the process by reducing the time, cost, risk, and errors. The manual process of dealing with the invoices can end up in many mistakes and then rectifying them manually will take a lot of time.

If you wish to avoid these errors within your AP department, you must start thinking about getting the Dynamics 365 finance and operations. It will help in streamlining the AP department by easing the automation of workflows along with the enhanced operational visibility.

So, if you accept it as a game-changer of the industry, additionally, the cloud-based ERP platforms and Add-ons are taking Accounts payable automation to the next level. When we talk about the cloud-based ERP system, it automatically clicks to the mind.

Benefits of AP automation and Cloud-based ERP

Businesses are now advancing, and they are looking for more efficient solutions, just like Microsoft Dynamics 365 for accounts payable. However, it comes with some of the unbeatable advantages once you decide to implement the tools and module of it. Its benefits are:

·         Cost savings

You don’t need licensing software for every machine anymore because you can subscribe to cloud ERP and use it as per your suitability. The price is also comparatively low and dependent on the tools you are using through it. Also, the staff is free from upgrading the on-premises, and they are more efficient in their daily tasks. So, it saves a lot of extra expenses that you might be spending on machines and licensing to manage the processes smoothly on the servers.

·         Access

The massive advantage of cloud-based solutions is once you have the user authority,  you can access the data anytime. Even right now, many employees are working from home. So, it makes it easy for them to access any information they need to work, and real-time data is always giving more accurate results by the end of the day.

·         Scale

Usually, businesses have to think multiple times before scaling as it comes with the huge investment in hardware and workforce. With the centralized system and hosted solutions, the scaling is easily flexible. You can use multiple user subscriptions instead of multiple computers and manage the routine tasks smoothly.

·         Security

Authorities are divided and chances of data breaching are quite low. Also, the highest level of security protocols is offered for these cloud hosting systems. So, your data and every confidential information are safe and it far better than the servers that companies install.  

·         Safety

Back-up is the real issue of the modern era. But the solution is always here, you don’t have to rely on the hardware. The data is automatically stored in the cloud-based servers. And in case of a mishap, you can retrieve the data from any computer and get your business back on the feet after the damage.

Bottom Line

So, ultimately, the automation is saving you from the losses and helping you deal with the accounts payable department by keeping the record of every transaction. Tracking helps to be fair in dealing and provide more efficient services to the customer. You are just a call away for quick and easy solutions and their implementation from the experts of DFSM. So, contact now!!

D365 FO Master planning for Manufacturing businesses

Supporting the daily plan for your company’s operation is itself a task. To ease the process and lessen your burden, Microsoft Dynamics 365 is offering all the features you need. It helps you in coordinating the Supply chain management including the manufacturing. This article is all about the master planning capabilities of the tool and how you can plan an informed future for your organization and set a high-quality standard for your company.  

So, if you own a manufacturing business, you need to learn about master planning to improve the overall functional abilities of your business.


d365 supply chain management food

Types of the master plan dynamics 365 finance and operation

If you are on the page of master plans, you can now easily configure the plans, but before you begin, know that there are two basic types of plans:


Static plan:


This is the type of master planning where it uses the current data, and the plan remains unchanged until you change it manually. Moreover, it is quite beneficial for the production planner for making any kind of future decisions and also performs their activities with ease.


Dynamics plan:


The plan requires some basic requirements in the beginning and you can change it after the master data changes.  For example, you create a new sales order, you can easily monitor the changing order and item availability without disturbing the static plan for workers.

Companies can determine their work process and use either of the plan or both as per their need.


How can you use the dynamics 365 master planning to your advantage?


There is functionality in the master planning feature where you can plan for the expiring of the material before using it. So, no more worries for accruing excess waste if you know about using the Shelf life setup and its working:


ERP Shelf Life setup


·Product Dimension group


In order to enable the shelf-life control, the batch reference and required dates are recorded on every transaction and upon every receipt of the item. This tracking dimension is used to set the period in days to ensure that item is re-sellable. Moreover, it includes a manufacturing date that helps in determining the advice date on time.


· Shelf life period in days


It is known to be the number of days before the expiration of the product. It is added to the manufacturing date for deriving the expiry date. And it is the date when the product is no more sellable.


·Best before the period in days


This is the date when an item or product is worthy to sell, but it may not hold its original features. To calculate the best before date, you will subtract it from the expiry date.


·Master planning parameters


Parameters need to Use shelf life dates activated. Through this master planning can create a planned order when inventory is near the expiry date.

So, you can now manage minimum or maximum stock levels in the warehouse through master planning.

Deliver a Seamless Customer Service with Dynamics 365

Customers are always looking forward to contacting you and mostly they expect a prompt response. The latency or any other technical problems from your end may cause huge problems because late or no responses will force them to shift somewhere else. Now, if you don’t want to face this situation, you need to improve your customer service and the Omnichannel solution for it may work best for you. The CRM connects all the customer interactions and helps you optimize the experience with the customer.


Customer Service With Dynamics 365

How dynamics 365 CRM help you achieve Customer Expectations?


Omnichannel is essential in the digital world, people are more connected than ever and they need to get their issues addressed right away with proper solutions. So, the goal of the Microsoft dynamics 365 for customer service is to let the customers feel empowered while the system collects the data from CRM and ERP (read about the difrrence ) to improve customer relationships by offering personalised services.

However, if you are curious that Omnichannel is just an extension of the dynamics of 365 CRM, but how it helps? The following are the important features of it to ensure that you are delivering the best customer services when needed.

1.      Speed


If you are using a business application for some years, you will understand that managing the problem before it expands is no less than a dream. However, with the Dynamics 365 customer service, it can become a reality. You can engage across all the channels, and manage multiple conversations at once without a hassle. Moreover, it helps you to be quick with your responses after a customer reaches you out.

2.      Convenience


You can access all the information about customers in one place. It has the virtual agent that can save a lot of time and effort on your part as the customer reaches, it analyses the customer’s request and operates accordingly. If the question does not fall in a complex category, the virtual agent can offer the answers from the information in the CRM or ERP system.

3.      Self-Service


Today many people don’t want to spend their time chatting, texting, or emailing, they want to find out the business solutions on their own. So, the service portal like Dynamics 365 offers you the same helping customers find out their solutions through self-service features of the system and never worry about interacting with a person at all.

4.      Relevance


When the system pulls out information about customers from all the channels, it probably helps agents to provide a more relevant solution in a less time frame.

5.      Consistency


While you interact with the customers through multiple channels at ones, it improves the overall efficiency and productivity of the company. Therefore, the chances of improving customer engagement are higher than ever. You can get a more clear idea after availing the dynamics 365 customer service demo.


Wrapping up


However, if you come across any issues regarding your current customer relationship management system, DFSM is there to upgrade it for you. We can guide you on the dynamics 365 for customer service pricing and the implementation process.


Now, you are well aware of the features and benefits of Microsoft Dynamics 365 customer service and no wonder it can be a great addition to your organization. So, call us now and get started with the top-notch customer support service.

Add Your Heading Text Here

Dynamics 365 shipping integration in FO and Field service

Shipping in today’s world is one of  the demanding services in Retail and e-Commerce industries.

Managing it through advanced solutions is now the only way to keep up with the pace of the modern shipping process. Here comes the integration of supply chain cloud for shipping and DFSM has the experts to ease the process of Integrate shipping in dynamics 365 finance and operation and field service.

If you are still wondering about the facilities of this integration, we can help you with understanding all the benefits of it.


How D365 shipping solution is benefiting your business?

Whether it is about the dynamics 365 FedEx integration or any other company you are in contract, the solution has got your back. We at DFSM are constantly observing business needs and the main advantage you can have is our partnership with various companies. You can have all the carriers in one screen and select the right carrier for any shipment.

So, while we are talking about the benefits of the dynamics 365 shipping solution, let’s dig a little deeper to know more advantages of its integration.

Minimize freight cost


The major benefit of the shipping integration for FO or field service is that it reduces the freight cost, it connects you to the various partners to streamline your customer services.

Accurate shipping estimates


You get the data access directly from Dynamics 365 and the cloud helps you to estimate the accurate cost based on the main factors such as destination, delivery rates and package attributes.

Tracking information in real-time


To enhance customer service, you can select the best delivery methods and make sure that information from billing to the account assignment is accessible.

 Security & accuracy


Moreover, the cloud is secure and steady. It provides you latest updates including the latest delivery and shipping rates for all kinds of services.

  Platform Connections


It connects you to the E-commerce site for accessing the info directly and you can also activate the POS to manage items in the store. Additionally, the connection with a business central and supply chain effects directly to the efficiency of the store and shipping services.

Features of Supply Chain Cloud

Here some of the main features of the cloud that you can utilize once it is integrated and you can have all of it on the dynamics 365 shipping carrier interface.


  • Integration with Parcel Carriers
  • Tracking Numbers
  • Label Generation
  • Multi parcel shipment
  • Accessorial Support
  • Account Assignment


Contact DFSM for dynamics 365 field service shipping integration



So, while you are aware of all the benefits, you still need experts and consultants to help you with the integration process. The professionals are aware of the process along with the other dynamics of the business. So, get the best advice right on the time when you need it. We plan and execute the integration process keeping all the constraints and benefits in mind and you can sit back while we set your business on the path of success.




The main purpose of the cloud integration is to streamline your shipping strategies. Therefore, you can simply track all the information, choose the carrier of your choice, get the accurate estimates of the cost, and also reduce the freight cost. Now, isn’t it a great deal to be able to manage your shipping operations without a hassle? Reach the experts of DFSM and let them help you with the process of integration

Revenue Recognition in Dynamics 365 F&O

Stepping into a business world brings us to the experience of many different challenges.

Speaking of which, the most important factor to manage is finance and operations. New or old business owners, automation is now a vital part of every process.


Dynamics 365 is affecting every department of various companies. Besides that, the important department in any organisation is finance and operations. And it further leads us to revenue and profit.  In times of automation, we all understand that system efficiency is dependent on technology. So, Dynamics 365 Finance and operations are doing the same by offering the module of revenue recognition.


How do Revenue Recognition works?


Dynamics 365 offers you revenue recognition. If you are in the business for years, you would be familiar with it. However, this one tool is adding up the ease of people and just remember, revenue is different from the profit. Revenue is the earning a company draws from services or goods. Though, profit is the expense that remains after paying all the other expenses i.e. bills and taxes, etc.

So, here comes the revenue recognition with its tremendous features. Let’s see how the process works and why it is essential for your company.

This module will help you in performing two main tasks:

·         Revenue Allocation:

It helps is recognizing the exact value of revenue based on the multi-element order and other components.

·         Defer Revenue:

It is based on the schedule of revenue according to the time frame of contracts and percentages for revenue recognition over time.

Features of the Revenue Recognition in Dynamics 365

The revenue recognition module includes support for all kinds of services for software and hardware. Moreover, it will handle features like:

·Revenue pricing

Users can include different prices and it will be the one different from already charged.

·Revenue Schedules

It determines the time frame for revenue deferral.

·Multiple Sales order reallocation

Users can manage multiple sales order reallocation with efficiency.

·Workspace navigation and reporting

It is to keep track of all reports and schedules for revenue deferral.

Revenue recognition is compressing the 5-step model for revenue recognition into a module. And assisting organisations even better. So, plan, determine the time frame of the contract and create products accordingly. Furthermore, for more details and assistance regarding Dynamics 365 and revenue recognition, you have a DFSM team for help. Engage with our professionals to get the best results from the module.

Dynamics 365 Fraud Protection

With the introduction of e-commerce era and the convenience of shopping online, there are a high chances of fraud too. We need to understand that if there are digital benefits of e-commerce to increase your revenue, there are possible frauds too.

 Fraud can be in a form of using a stolen credit cards or  through website/system hacking, the question is how online retailers are ready and prepared for this?

Australian Payments Network collects card fraud data from financial institutions and card schemes. Reported for the year of 2019, a Total FRAUD of ($574 MLLION) AS A PERCENTAGE OF ALL TRANSACTIONS

Mostly it is happening during the holidays, and due to the lack of a modern security strategy.


Fraud detection

Dynamics 365 fraud protection – Solution for Fraud prevention online

However, with the fact check and current happenings in the retail market, Microsoft is offering a solution for loss prevention online. Yes, you read it right, along with awareness among people, companies need to have a secure end too.

So, if you are also a business owner in Australia. You must know about the features of it to ensure that your customers’ safety. Having a great marketing strategy is not enough because security needs to tighten up too. Now, when you think about improvising the system within your organisation, you must learn the ways of doing it.

How Dynamics 365 can provide store security?

Just think about it for once. If hackers have a mindset to use technology in their favour. The companies have more power to use the same technology in their favour. So, let’s see the features of Dynamics 365 as a savior for us.

·Adaptive AI technology

It automatically learns from the scenarios and information to ensure the accuracy in data and adapt the new patterns on its own. And ultimately, it optimizes the

·Fraud protection network

The network means that it is always connecting to every aspect of the data. So, that simply means a broader perspective for you to secure personal information.

·Transaction acceptance booster

It is to share the transaction knowledge with associate banks and work together to maintain security.  

·Customer escalation boost tool

You get the best risk calculation and it is just to improve customer support.


What’s more in the store?


In the end, these are just some of the features available. But the tool is improving and working on account prevention along with loss prevention. So, if you are looking for a fraud protection plan get in touch with DFSM experts.

Microsoft Dynamics 365 fraud protection
Source: Microsoft Dynamics 365 Fraud Protection: Help prevent digital commerce fraud - THR2076

AI in Healthcare with Microsoft Azure

Artificial intelligence (AI) in healthcare with Microsoft Azure



AI intelligence is in the spotlight nowadays. You pick up any business and its operations, you will require AI function to streamline the processes. Microsoft Azure is an ideal choice to run everything smoothly and maintain the productivity of the organization. Microsoft is dealing with the cloud services from years and Azure cloud services make it easier for the people to improve the agility and scalability of the organization. Artificial intelligence and machine learning are all about efficiency. So, implementing it in the healthcare centres will automatically improve the industry catering to the needs of all healthcare institutions. Azure AI in healthcare


How healthcare centers can use Azure cloud?


AI and ML are providing multiple benefits to health care businesses. So, in case you are planning on downloading the blueprints of Azure cloud for your organization. Remember, it will boost the patient engagement, you will get an in-depth analysis of all the operations of the organization. It reduces the overall cost and also serves the needs of workers in the company. The basic benefits of AI and ML are easily counted:


  • Readmission Prevention
  • Accurate business value
  • Fraud and abuse reduction
  • Resource and Asset optimisation
  • The in-depth analysis report of every department
  • Calculating medical risks
  • Insurance claims analysis


You might be thinking: What else do these blueprints contain?


They also contain the privacy, security and responsibility modules to completely cover the operations of the healthcare industry. Threat models, security controls and responsibilities matrices are the main components of these blueprints. So, now you believe in the benefits of Azure cloud?

The database is huge and any fear of losing the customer data is nil. Azure SQL will always keep the hold of all the records. So, in this case, you can easily prevent any readmission of the patients. Moreover, the Azure architecture is built in such a way that it will be easy for organizations to connect it with other modules of Microsoft. Analysis reports will be accurate if they are based on complete data.


How does the azure management system work?


Azure architecture You have only one thing to worry about now and that is to make the Azure management system work. It includes different technologies HIPAA, HITRUST, Azure AD, Azure Key Vault, Azure Security Centre and power BI, etc. All the technologies cater to the team of healthcare and patients with full potential.




Now, you might understand why blueprints are important. and how Microsoft is the best provider for AI in healthcare. Also, many organizations are already running with the other products of Microsoft, this addition will help you with integration too.

However, you can buy your blueprint or use your partner to help you in developing and implementing the solution with your organization. So, if you are looking for a partner, DFSM with a team of experts helps you deliver and implementing AI and ML healthcare with Microsoft Azure.

Dynamics 365 Business Central wave 2 features

Dynamics 365 Business Central wave 2 features 



Small and medium-sized organizations are always looking for solutions to cope with the digital transformation of business. And with the help of business central, one can make informed and planned decisions.

Moreover, the business central wave by Microsoft is optimizing the supply chain, boosting sales, helping businesses to deliver and complete projects on time. Besides, it also protects data and transmits it without damaging privacy. Most importantly it is accessible, therefore one can run a business from anywhere.

However, recently Microsoft has announced the business central wave 2. They are introducing new features for better productivity and more efficiency. The release of new features is happening from October 2019 and will continue till March 2020. Here, we are talking about the latest features.

Business central wave 2 download


So, are you ready to explore?

More about the Release of wave 2 business central


Now, it is time to learn about the brand new features of the Business Central and how they will benefit businesses and organizations of different sizes.


1.           Application Enhancements


Microsoft will continue to enhance the application considering the needs of the most used areas. ISVs can easily build extensions and some of the application enhancements will include features for creating the records with given templates. It also allows non-sequential numbering, cancel reminders and finance charge memos and a lot more. You can check the list and updates on the Microsoft website.

2.           Application Life-cycle management


When partners move customers and solutions to the business central service, it helps organizations for managing customers and solutions. The functionality of the complete life cycle will help organizations to focus on VARs/Sis. Features planned for it include detailed notifications for update events, multiple production environments. Additionally, Report production outage in the Business Central Administration centre, Support for performance data upgrade from C/AL tables to AL tables and the ability to download a database export file are also a part of it.



3.           Empower ISV acceleration


This feature is especially to ISV development for new solutions, and migration is easy due to this. The design for extensibility id empowering ISVs.

4.           Migrations to Business Central online


With this addition, migrating data from other tools of Microsoft dynamics will be easy. The feature includes enhancements for customer migration tools.

5.           Modern clients


Modern clients are all about productivity and this feature will cater to all their needs. In this, all features are to increase productivity and provide a better modern browser experience.

6.           Modern developer tools


For modern developer tools, Microsoft is retiring the C/SIDE, and development language, C/AL and it is replaced with visual studio code, Azure DevOps, and an AL language to support extension base customization.

7.           Service fundamentals


For this, the reliability, security, and supportability will increase through the features. For example, partners have access to the support contact details in the Business Central Administration center, Lock-free number series and Page background tasks.




Final Thoughts


You can visit business central wave 2 download from Microsoft, and get the cumulative files for updates. Furthermore, you can use some of the features automatically available yet others have some time in a release. The details about availability and non-availability features are on the link above. In the case of integration services, DFSM experts are ready to help with business central cumulative updates and any other relevant services.

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