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Dynamics 365 Remote assist

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It is frustrating to be in the middle of a problem and no experts are available to assist. However, if you need to solve a problem right on the spot, you need an expert on an immediate basis. So, when bringing people to place is difficult, Dynamics 365 remote assist with HoloLens comes to rescue. So, if your organization is looking or the ways to improve their ways of collaboration, you need to upgrade your system too.

 

Maintenance, repair and troubleshoot issues are not only limited to the technician’s availability anymore. You can get experts to your assistance anytime through the HoloLens.

Common Scenarios to use Dynamics 365 remote assist

Once you get your hands on the Dynamics 365 remote assist trial, you need to learn about its features too.

So, the common use of it are:

  • To assist technicians to solve problems.
  • To let inspectors collaborate with other associates and evaluate the document.
  • For training and sharing of any media regarding any subject that is necessary.

However, the implementation of the system and empowering your remote employees to collaborate better is not as easy. But there is nothing worry because we are here to guide you the maximum about remote assist by Microsoft.

If you have unclear thoughts about the benefits. Just remember the augmented reality is the future and this is the fine example of it. We are just beginning to create a new world. Therefore, always keep some key benefits of its mind to adapt and grow with time. Right now, the advantages of the Dynamics 365 remote assists are:

  • The real-time solution of problems
  • Complex solutions with visual collaboration
  • Expert knowledge
  • Be on the site without being physically present
  • HoloLens 1 and HoloLens 2 provide Heads-up and Hands-free experience
  • Let your customers reach out to the manufacturers of a machine simply through the HoloLens and subscription of Dynamics 365 remote assist.

Ultimately, it is the way to offer a mixed reality experience to solve any complex problems. However, there a lot to this and we are also looking towards a better future for customer support because of Dynamics 365 remote assist.

What is mixed reality?

 

Mixed reality is the broad spectrum of physical and virtual reality. It gives you holographic images. HoloLens 1 and HoloLens 2 display holograms, the objects made of light and sound. So, Dynamics 365 remote assists with HoloLens 2 rather the HoloLens 1 will give your more immersive experience of mixed reality.

Moreover, if you want to have a more planned experience, you can integrate Dynamics 365 Field Service to see the schedules and track work.

Final Thoughts

 

Finally, if you want to enhance the experience of customer care and team collaboration. Get your Dynamics 365 remote assist license now and let the experts of DFSM help you with the implementation.

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