Dynamics 365 for
field service

Field Service is enabling organisations to increase consumer comfort and resource productivity. Microsoft Dynamics 365 delivers an incredible scheduling system, with improved resource optimisation with more capabilities. Using Field Service CRM sets organisations apart by keeping the customer at the centre of the business.

Capabilities Of Field Service 365

Optimise Scheduling

optimize scheduling

Improved your companies organisation skills, giving your field service teams a more flexible scheduling option. With Field Service 365 you can accommodate not only your customer service representative but also workflow dispatchers. By Including an improved and more precise scheduling system, to maximise appointments for the week.

Field Service for Dynamics 365 allows you to schedule resources automatically which ultimately helps in identifying available resources faster that are relevant, based on their skill level and geographical location.

Contract Management
Do you want a more natural way to maintain and manage service contracts, products for your customers, but not just in one location? Microsoft Dynamics 365 for Field Service will provide your organisation with significantly more visibility for contact information, allowing your team to move quicker, identify more sales & opportunities which sequentially brings in more revenue.

ax 2012 upgrade to dynamics 365
Dynamics 365 User Dashboard

stock management

Microsoft Field Service software provides real-time updates on inventory updates, the stock history which includes depots, trucks and warehouses. Microsoft Dynamics can ensure that your inventory is accurate with dynamics 365 lookup field. They are enabling you to manage and track inventory with better insight, creating fewer issues and allows for better stock forecasts & ordering.

Customer Communications
With Microsoft Dynamics’ CRM for field service, you will ensure that you are providing end-to-end customer service and support. Keeping your customers informed is incredibly important, making communication seamless and ensuring that you are creating a positive relationship from start to finish of the sales process.

By allowing your customers insight on your operations through the dynamics 365 Field Service mobile app & customer portal, you can provide them with data about what, where and when your professional will be coming to provide support. With an automated system, you can provide customers with messages and phone call to keep them in the loop as businesses don’t survive without happy customers.

Customer Communications
customisable aspect of Dynamics 365 for Retail


Field Service is not limited, with collaboration using the Microsoft AppSource you can further enhance your software and capabilities by including third-party add-ons and modules from our partners or other Microsoft applications. With Microsoft AppSource, you will be able to find custom applications to provide your businesses with further operational assistance.