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Microsoft Dynamics 365
for Public Sector

How will your Public Sector Organisation benefit from ERP Implementation?

Every company encounters numerous risks in selecting, planning and implementing an ERP solution. At DFSM we understand that and strive to ensure that you have a successful implementation.

Government & organisations within the public sector face similar risks to private businesses. However, due to the environment in which they operate, these issues faced can be magnified which creates significant problems. All organisations must assess if an ERP is suitable for their business before deciding. Depending on whether you believe that the benefits will outweigh the downsides. With improved efficiencies, improving business processes and potentially replacing outdated systems, it would seem to be an intelligent move for your business.

By addressing the needs of integrated planning & reporting, and other government reporting requirements, Microsoft Dynamics 365 helps to improve timeframes and data integrity, for forecasting, planning, and budgeting.

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The Importance of Public Sector ERP Software

  • People-Centric Productivity
  • Empower workers with secure real-time access to the information they need.
  • Get more value out of existing data with agile financial dimensions
  • Reduce the time required for routine tasks.
  • Increase intra- and interagency collaboration, communication and satisfaction.
  • Provide a comfortable and familiar user Provide a comfortable and familiar user
  • Gain comprehensive functionality quickly with low start-up costs and shortened set-up time.
  • Government Cost Management
  • Adapt nimbly to changing legislative and administrative requirements
  • Adapt nimbly to changing legislative and administrative requirements
  • Simplify data entry with a flexible fund-based chart of accounts that addresses accounting requirements issued by GASB (Government Accounting Standards Board) and IPSAS Reduce time spent on vendor relationship management.
  • Reduce the time required for routine tasks.
  • Reduce training costs.
  • Achieve organisation-wide accountability
  • Address and adapt to legislative mandates and administrative requirements with real-time insight and configurable workflows
  • Enhance transparency and increase accountability.
  • Citizen Value Creation
  • Improve the delivery of citizen services and respond to the changing needs of citizens and constituents.
  • Improve the delivery of citizen services and respond to the changing needs of citizens and constituents.
  • Optimise the spending of taxpayer funds.
  • Anticipate and avoid budget overruns before funds are committed.
  • Improve the delivery of citizen services and respond to the changing needs of citizens and constituents.
  • Save money by sharing solutions and services between various departments, organisations and data centres

CRM For The Public Sector

Public Sectors organisations use CRM tools for some of the same reasons enterprises do. Just like any successful business, public sector organisations need to keep track of customers history, vendor relations, supplier resources and other information. When operating within the public sector, there is a high standard of operations and customer satisfaction to uphold. With a Microsoft Dynamics CRM, you are able to keep your costs low while having a secure cloud server and password protected access to maintain client information is kept private and your data is safe.

When operating in a business, you have to be able to make informed business decisions, in a timely and accurate way. With a CRM’s reporting module, you have visibility and actionable insights into your business operations.

The ability to see real-time data of your department’s performance and tasks from a single interface. With the easily configurable panel, you can set up, modify and display KPI’s in your prefered format.

Integration with Microsoft Office® and Outlook® enables you to import and export spreadsheets into your Microsoft CRM from existing databases. As well as allowing you to add SharePoint links, track and log conversations, save Word documents and add contacts from Outlook.

By reducing manual work for your staff, you can improve time management by automating everyday tasks, queries and reports. Increasing efficiency for customer interactions and business processes. When an email or enquiry comes in from your website, automating the next action ensures you never miss a client’s questions.