Gartner, D365 Field Service as Magic Quadrant Leader

Dynamics 365 for field services is serving companies to smoothly run business processes with features like scheduling, inventory management, contract management, support system, and customisation. So, as the tool is managing and automating the manual process, Gartner position this year  Filed Service as a Magic Quadrant Leader.

As a leader, it has the ability to be focused, and it helps FSPs to improve the equipment reliability outcomes and charge a premium accordingly.

All of it focuses on the Microsoft Dynamics 365 Field Services and its support with Remote assist, HoloLens and integration with Azure IoT central and Teams. Additionally, the recent introduction to mobile knowledge guidance via a bot is also making a lot of difference.

 

Estimates by the Gartner

 

According to Gartner estimates about the customers who had implementation through the Microsoft partners are more than half of Microsoft’s 400,000 FSM users.

They are either from North America, and other divided around the world and the ones in EMEA tend to be in the energy, public, insurance, and manufacturing sectors.

So, considering these estimates, here are some of the strengths of field service automation and Cautions for the existing or new customers.

Strengths

 

  • Platform:

The use cases of the FSM comes with the tailored offerings of Microsoft’s Azure IoT (Hub and Central), Power platform (Power BI, Power Apps, Power Automate, Flow and Common Data Service) and mixed reality (Remote Assist, which includes guidance authoring, sensor visualization and collaboration). So, if we take the example of them pushing diagnostic commands to customers’ equipment, schedule the work duration and also collaborate with the subcontractors – it can be quite useful for the organisations.

  • Sales execution:

Grant also estimate that there was the largest number of license generation for the vendors in this Magic quadrant. It was quite handy for the existing customers of Microsoft as they were successful in the areas such as integration and code reuse across the products.

  • Deployment Modes

When it is about the high degree of choice in deployment, the first name that comes in mind is Microsoft. It can be a decision of customers if they want to reside in the services in private, public or government clouds.

Cautions

 

  • Industry strategy:

The design of the core Microsoft Dynamics 365 Field Service product is horizontal. So, the customers depend on the partners for expertise, templates, and all the strategy work too.

  • Product Depth:

It is a recommendation for the organisation operating complex functionality requirements should check with the abilities and expertise of Microsoft’s partner and their company too. It is huge and customers finding the lack of capabilities in areas like planning, subcontractor enablement and native customer portals can create a huge problem.

  • Thought Leadership:

The press coverage for Microsoft thought-leading content is limited, depending on the size of a company. The focus of Microsoft is more about the ability of the platform than helping clients on how its FSM can be different. So, it is now on the companies to get the partners who can guide you about improvement and appropriate health checks to ensure a definite success.

Now, you have the checklist about the strengths of the field service management software and also the kind of partner you should choose. And you must know that DFSM has got it all for you.

So, if you are still wondering how a connected field service dynamics 365 can change the way your business works, you need to find a partner with exceptional expertise.

Final Thoughts

 

We at DFSM have a large team to help you with the integration and implementation of any Microsoft Dynamics 365 . So, to ease your implementation process and understand the tool along with its features beforehand, you must take a dynamics 365 field trial(Free).

Once you start getting used to the platform and understand how it can help solve your business needs, you can always choose your premium package and we can go further with the process of implementation.

So, by any chance you want to dig deeper into the information and make sure that you are making the right decision, DFSM has the experts to  assist you.

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