Microsoft releases Dynamics 365 and Power Platform 2022 release wave 2 plans

According to the Microsoft Power Platform release schedule for wave 2 of the 2022 release, new capabilities for Power BI, Power Apps, Power Pages, Power Automate, Power Virtual Agents, AI Builder, and many other products will be available from October 2022 to March 2023.

Early access in non-production environments will begin on August 1 for the modifications related to preview and production capabilities Microsoft wants to release to its cloud services between October 2022 and March 2023.

The blueprints are extensive as usual, totaling more than 500 printed pages in PDF format.


Microsoft Dynamics 365: 2022 release wave 2 plan

According to the Microsoft Release Wave 2 strategy, you will be able to deliver up to 300 million monthly outbound interactions and reach up to 100 million marketing contacts starting in October 2022. This is up to three times what you have previously received.

It is anticipated that the Teams chat feature, which was recently integrated into the Dynamics 365 environment, will improve starting in October with Microsoft Release Wave 2. Instead of only having your linked discussions in the Teams chat section, you will be able to track them to the specific records timeline.

Additionally, in this new wave, Microsoft has improved the Conversation Intelligence software. Moreover, real-time ideas during a call give the feature the appearance of taking on the role of a personal sales coach.

Microsoft will continue to put a lot of effort into managing vendor invoices, OCR, and subscription billing. There are investments to make OCR widely accessible in February and March 2023.

The initial plan is to deliver it as a preview in the current release plan. The length of vendor invoice numbers can increase with no adverse effects on other data sources.

There are two themes for this next release strategy in human resources: Boost productivity and broaden the HCM ecosystem. Go through the plan to learn more about the investments made in the management of benefits, leave and absence, organization and personnel, and integrations and extensibility.

Dynamics 365 Field Service introduces additional tools that allow businesses to plan employee service operations more effectively.

Large facilities can now be built and maintained by organizations that can control expenses by setting “not to exceed” limitations and organizing related incident kinds under “trade” for simpler management.

Microsoft Power Platform: 2022 release wave 2 plan

To improve the user experience, improvements are being made to the present get data experience. This will make creating material in the Power BI service easier and more successful for both self-service and professional users.

The “Modern Find” tool has been accessible for a while, but it has only ever been an optional feature that admins could manage. The “Modern Advanced Find” option will be available by default starting in October 2022. Prepare your users for it in advance.

When picking dynamic values for their Power Automate flows, makers will have a new experience starting in March 2023 in Microsoft Release Wave 2. You will be able to examine the data type of each field thanks to improvements made to the designer for selecting dynamic values. This is especially helpful in businesses where several fields have the same name but different data kinds.

Azure Synapse Link continues to get funding from Microsoft Dataverse. With the help of Azure Synapse, customers will be able to extract greater insights from Dataverse data. Sharing will become simpler with better governance and security through a deeper interaction with Azure Active Directory.

Customers will be able to create new types of applications using rich and intelligent data types. Thanks to improvements to Dataverse data modeling.

Wrap up

Overall, the new updates are all about the best of the customer needs. From sales accelerator and process automation to the power virtual agents, you will enjoy the new updates to their fullest.

We understand if comprehending all the updates is challenging on your own. DFSM consultants can help you figure out the suitable Dynamics 365 and power platform 2022 updates.

dfsm team

Dynamics 365 & Power Platform 2022 Release Highlights

Microsoft’s recent announcement on the Power Platform’s new advancement has brought various updates focusing on team-based collaboration, customer experience, mobile capabilities, people management, and financial transaction ease.

From April until September, the first wave of the 2022 release will take place, with regional deployments beginning on April 2. As we all know, these release plans might be a lot to take in all at once. As a result, we’ve compiled a list of important updates from various modules.


Model-driven apps 

Microsoft is planning to replace the legacy advanced find experience with a modern advanced find with a new view management experience in the next Release Wave. This includes the following:

Other than modern fine you will also have other features including:

Dynamics 365 Sales

Sellers can now take advantage of the power of data and intelligence to aid them before, during, and after each encounter. Furthermore, to speed their pipeline, sellers can focus on the most important operations and communicate using Teams from within Dynamics 365. These changes will enable your salespeople to close more deals faster while being as productive as possible.

Powerful new enhancements to Dynamics 365 Sales: The following are some of the most intriguing aspects of our watch:

Dynamics 365 Marketing

By enabling collaborative content creation with Microsoft Teams, Dynamics 365 Marketing continues to invest in collaboration. Marketers can improve authoring efficiency by using content fragments and themes. Marketers can now author content with deep customization utilizing codeless experiences thanks to investments in data and AI.

The major developments include:

Microsoft Dynamics 365 sales & marketing

Dynamics 365 Customer Service

Improved email templates are the most interesting changes to the Customer Service module for the initial version of the 2022 release. As a result of the enhanced feature, you will be able to:

In the new insert template experience, there’s a new template gallery with a variety of views and search options based on title, subject, and content.

Filters can be customized and saved as a new query that users can use to choose templates in the future.

The other developments are:

Economic Impact

Dynamics 365 Field Service

In the latest release of Dynamics 365 Field Service, there are improvements to mobile usability.

Customizable quick action shortcuts from the booking calendar control and asset data displayed within the booking form will be added to the mobile experience.

Power Apps Web Portals

A new option for leveraging Dataverse record search across tables and columns in portals in compliance with security limitations will be included in this Release Wave. This will be the default experience for all new portals, and Microsoft believes that Dataverse search will eventually replace the present search experience, though no specific timeframe has been provided. (It will be available in April.)

Field Service

What’s more?

Relevance search will take the role of the existing portal’s global search capabilities. Among the new capabilities that give knowledge articles, an extra layer of portal access control is additional filter limits and content level access.

Power BI

So, what's new in power bi?

Power BI will fully connect with Outlook and Office Hub in this iteration, which is a unique feature. Customers may now quickly and easily locate and consume data and insights in context thanks to this update. This feature aids in the development of an organizational data culture.

Power BI will fully connect with Outlook and Office Hub in this iteration, which is a unique feature. Customers may now quickly and easily locate and consume data and insights in context thanks to this update. This feature aids in the development of an organizational data culture.

Power BII

Bottom line

In this blog, we’ve highlighted a few of the 2022 Release Plan’s most outstanding and anticipated features, but there are many more. Stay with us and DFSM will keep updating you on the new features or any updates on Microsoft Dynamics 365. If you are looking for a relevant D365 solution or want to know about Microsoft products and services, reach out, and let’s see which solution fits your organization.

Dynamics 365 and Power Platform 2022 Release Wave 1 Updates

Microsoft has announced the most recent updates to Dynamics 365 and Power Platform through the dynamics 365 release wave 2021. According to the 2022 release wave 1 plan documents, customers and partners may receive preview and production-ready upgrades from Microsoft from April to September 2022.

Early access will begin on January 31.

The Dynamics 365 release wave schedule now includes Microsoft industry clouds for healthcare, financial services, and nonprofits, as well as the Cloud for Sustainability. To review the dynamics 365 2021 release wave 2 plan, you may have to go through the pdf of 149 pages. Well, we are offering a concise version for a basic understanding to know your needs further.

Dynamics-365 erp

What are the changes in 2022?

So, what you can expect, and when the Dynamics 365 release schedule is due? Plan is already here and access will begin from April. Content fragments and themes can help marketers enhance authoring efficiency. Thanks to investments in data and AI, marketers can now create content with deep customization and codeless experiences. Every customer interaction is crucial, and with this release, we’re allowing our customers to continue the discussion by responding to SMS messages with a tailored experience based on responses utilizing unique keywords that can be added to journeys.

Dynamics 365 enhancement highlights include:

  • Marketers can improve authoring efficiency by using content fragments and themes. Marketers can now author content with deep customization utilizing codeless experiences thanks to investments in data and AI.
  • Dynamics 365 Sales puts data to work and allows for seamless collaboration, allowing salespeople to be more productive and add value to every customer engagement.
  • With the new Customer Service Admin Center app, we’ve made it easier to get up and running quickly by providing guided task-based experiences.
  • New capabilities and increased usability have been added to the scheduling board in Dynamics 365 Field Service.
  • Dynamics 365 Finance is providing subscription billing to the general public. It is to ensure that businesses can thrive in a service-based economy.
  • Due to better warehousing and factory execution workloads, businesses may scale mission-critical processes using cloud and edge scale units.
  • Dynamics 365 Intelligent Order Management now includes a larger set of out-of-the-box provider connections. It enables speedier deployment and connecting to a larger ecosystem of solutions across the order gathering, logistics, fulfillment, and delivery process flows.
  • To help improve project planning and delivery efficiencies, Dynamics 365 Project Operations is investing in enabling features including onboarding, estimating, and using external talent pools.
  • Dynamics 365 Guides for HoloLens 2 continues to offer capabilities that facilitate author and operator collaboration.

Some more Highlights include:

  • The Dynamics 365 Remote Assist invests in B2B service scenarios by introducing one-time calling to general availability and providing additional calling policies for external users.
  • This release includes customer segmentation and targeting using Dynamics 365 Customer Insights. And, as well as out-of-the-box A/B experimentation and analytics features.
  • Payment Service Providers, even those with a multi-level corporate structure, will be able to offer fraud prevention as a service to their clients.
  • Consent enablement elements in Microsoft’s customer data platform, Dynamics 365 Customer Insights; have been expanded across more areas of Customer Insights.

Microsoft Teams integration becomes even more pervasive for Dynamics 365 apps:

  • Use the built-in Teams chat to collaborate on marketing content generation.
  • From the Sales app, you can collaborate with your sales team.
  • Customer support representatives can integrate data, receive AI-generated chat summaries, and receive AI-suggested connections.
  • Because of the “elimination of license friction” and the improved capacity to display data within Teams, Business Central users can share data in Teams.

Power Platform highlights in this release wave include:

  • The creation of measures using natural language (Power BI).
  • New co-development capabilities in Power Apps.
  • More use of GPT-3 and PROSE AI models for development with natural language (Power Apps).
  • Global search via Dataverse in Portals.
  • Better machine management tools for Azure for RPA (Power Automate).
  • Power Virtual Agents integration with Portals.
  • New document automation capabilities in AI Builder that use semantic understanding.
  • Support for Dataverse data export in Delta Lake format.

What is the future of Microsoft Dynamics 365?

While a major custom-scope project may be a suitable fit for some businesses, others prefer to start small by deploying a solution with minimum customizations to the Dynamics 365 system out of the box. This is gradually developed and expanded after the original launch to boost performance even further. This is a popular choice for businesses wishing to cut expenses upfront, simplify the adoption, and achieve immediate wins.

Microsoft is always innovating and improving its technology and product capabilities. You can be confident that your CRM system will grow with you thanks to regular upgrades and two major releases each year.

Evolution of Dynamics 365

Telecom Accelerator for D365 & Power Platform


The Microsoft Dynamics 365 telecommunications accelerator accelerates the development of innovative subscriber management, space management, service management, and network operations applications on the Microsoft Power Platform. Network operators, wireless and telephone networks, internet service providers, any owner or supplier of network infrastructure, independent software suppliers, or general system integrators that operate in the telecommunications industry will benefit from this solution.

Customer Service With Dynamics 365

What is included in the first version of the Telecommunications Accelerator?

The accelerator is designed for network operators, internet providers, and telecommunications companies based on the TM Forum Open Digital Framework (ODF) requirements. According to Microsoft’s chief program manager Martin Wahl, ETI Software Solutions was a “funding partner” with a “greater influence of the scope and functionalities” for the introduction of the accelerator.

The accelerator extends the Popular Data Model with sixteen industry-specific entities. One of the most important additions, according to Wahl, is the Place entity, which is expressed in the ODF and distinguishes both a Geographic Place and a Local Place (other industry-specific entities).

The accelerator’s first version includes two prototype model-driven applications. “Place Management solution” provides PCF controls that integrate Azure Maps capabilities via API as well as Power BI dashboards. “Telco Sales” builds on Dynamics 365 Sales by including features such as service address monitoring, street address normalization, serviceability checks, and lead qualification.

“The aim is to enable the rapid development and deployment of new solutions or automation to address current business challenges including improved address management, improved field service, and truck management, improved subscriber management, personalization in packaging and bundling, network management, customer self-care, network optimization, and planning, or any other business optimization,” says Wahl.

Microsoft dynamics 365 for sales

Which are the industries that benefit from the addon Features


The telco accelerator joins others in the finance, manufacturing, healthcare, higher education, and media and entertainment industries. Some of the prominent features of it are:

·     Modernize the Telco workplace


With intelligent collaboration and productivity tools, you can enable stable teamwork.

·     Streamline business support systems


Using intelligent processes and automation, you can streamline workflows and increase efficiency.

·     Deploy and optimize next-gen networks


Increase network performance, scalability, and reliability by incorporating AI and automation.

·     Transform customer experiences


Utilize AI and data-driven insights to deliver customized content.

·     Accelerate growth and innovation


Provide an AI-enabled platform for cross-industry service creation, deployment, and monetization.

Get in touch 


The Dynamics 365 Telecommunications Accelerator is available for demonstration and downloads through AppSource and GitHub in real-time.

However, if you still need assistance for the implementation and better understanding, DFSM’s team of experts is all set to help you through it.

Power Platform 2021 highlight & success stories

Microsoft’s Power Platform plan of release for Power Platform 2021 Wave 1 is here. With it come all the new updates for Power BI, Power Apps, Power Apps portals, Power Automate, Power Virtual Agents, AI Builder, governance, and administration, ISV experiences, and data integration. The Microsoft 2021 release process of updates will go from April 2021 to September 2021.


Highlights of Microsoft power platform 2021 release wave 1 plan


So, what is the Microsoft power platform?

Microsoft Power Platform provides governance and management, and ISV experience features through Power Apps, Power Automate, and Microsoft Dataverse. These capabilities are intended to assist managers, ISVs, and IT professionals in building, deploying, securing, managing, governing, and monitoring the platform and its components across the enterprise.

Microsoft’s Power Platform allows users and companies to evaluate, act, and automate data to transform their businesses digitally. 

Today, Microsoft Power Platform consists of four products:

Power BI:


Power BI continues to invest in three main areas that foster a data culture: fantastic data interactions, new business BI, and team collaboration integrations. Power BI Embedded is a new version of the product that helps customers boost their ROI, scale quickly, and achieve up to 16X faster performance. Customers would now have insight into workspace usage, allowing for more consistent utilization analysis and cost control. Power BI Premium continues to add features that help companies deliver insights at scale and meet the most challenging business requirements.

This release introduces new flexible licensing models that enable businesses to choose between per-user and per-capacity licensing. Power BI Pro provides AI-enhanced insights to make it simple for everyone to find information. The new fast build experiences make it easier than ever to create Power BI content.

Power Apps:


Power Apps blend the power of rich shapes, views, and dashboards modeled over data in Microsoft Dataverse with the versatility of a blank canvas that can link to any data source. Duplicate detection has been added to the Unified Interface experience and improved usability for business process flow on mobile, improved global relevance search, and in-app alerts for model-driven applications in this version.

  1. AI Builder will debut new AI features in preview, as well as enhancements to form processing. New capabilities include new area availability and signature detection in form processing, which detects whether a signature exists at a particular position in a document.

Power Apps portals improve Power BI integration by supporting Microsoft Azure Analysis Services live connections and the Customer Data Power BI feature, which sends additional context for users to personalize reports and dashboards.

Power bi
power automate

Power Automate:


Improvements to the cloud’s flow include an operation trigger for when an operation is performed in the Microsoft Dataverse. This function makes it easier to work with the common events model and integrates it with Dynamics 365 Finance and Operations. By providing a runtime within the target Citrix world, desktop flows boost our support for UI automation on Citrix environments. Process advisor, a Power Automate capability that reveals insights into how people function and provides rich visualizations where users can find routine, time-consuming processes that are ideally suited for automation, is new for this release. With Power Automate Desktop, users would be able to record routine, manual processes.

Power Virtual Agents:


Power Virtual Agents enhance the authoring experience with list variables, subject recommendations from bot sessions, adaptive cards, and other features. Power Automate integration with improved error handling and new topic trigger management are also included to boost the bot’s triggering capabilities.

Microsoft Power Virtual Agents
Power bi consultant

Data integration:


With built-in access to the Microsoft Power Platform, other platforms and data from hundreds of business systems, the updated Data Integration allows for rich and intelligent experiences. This release wave includes a slew of new features, including enrichment via Azure Maps integration, gateway diagnostics, improved error management, visual data prep for Power Query Desktop, and security enhancements.

Some of the companies are already benefiting from these new capabilities. Let us walk you through some of the top examples:

  1. Rockwell Automation, a global leader in industrial automation, is leveraging Power BI and many of our AI technologies to extract valuable insights from data and act on those insights in common environments like Teams and Microsoft Excel.
  2. The Coca-Cola Company has recently begun using Power Platform as part of its digital transformation activities, creating impressive business solutions with Microsoft Power Apps, Microsoft Power Virtual Agents, and Microsoft Power Automate, including the latest Power Automate Desktop and Robotic Process Automation (RPA) capability.

Bottom Line


With the updates in the 2021 Power Platform Wave 1, you will face many new features that may cause challenges. For this purpose, you need experts to implement the Microsoft Power Platform within your company. You have turned to the right place as DFSM is prepared to help you personalize the integration of new features as per your business needs.

Power Platform new capabilities 2021 release

The 2021 Microsoft Power Platform Release Wave 1 has new features for the ever-changing business needs. The features are releasing soon from April 2021 through to September 2021. It includes all the features for Power BI, Power Apps, Power Apps Portals, Power Automate, Power Virtual Agents, AI Builder, and Data Integration.


News and changes in Microsoft Power Platform Release Wave 1

Power bi 2020

Microsoft Power BI

Microsoft Power BI invests in their key areas of encouraging a positive data culture through amazing data experiences, integrations where teams work, and modern enterprise BI.

  • Power BI Pro delivers AI-infused insights to ensure easy access for everyone.  Microsoft will continue to make Power BI content easier. The new Quick Create feature will evolve and always allow you to access advanced capabilities like small multiples and composite models. Further Power BI will be available to integrate the Teams with new experiences in teams channels, meetings, and chat.

  • Power BI Premium continues to provide features that allow companies to speed up delivering insights on a scale that fits the company’s most challenging needs. This release offers versatile licensing models for businesses to choose between choices for per user per capability.

Power BI Embedded supplies a new product generation that allows customers to increase their ROI, scale quickly and achieve 16 times faster efficiency. Continuous usage analysis and cost control would be made possible for clients at the workspace level. Embedded Generation 2 also introduces a lower level of entrance for paginated reports and AI workload—start with an A1 SKU and get as you need it.

  • Microsoft Power Apps:

Microsoft Power Apps blend a bare canvas’s versatility that can link to any data source with the strength that is modelled over Microsoft Dataverse with the rich types, views, and dashboards. This release adds Monitor for debugging features, printing support (one top request from our maker community), and mixed truth for canvas applications. Microsoft also enhances global search relevance and introduces in-app updates to applications powered by templates.

Power bi
Microsoft Powerapps
  • Power Apps portals:

Power Apps Portals improve the integration of Power BI to support live Microsoft Azure Analysis Services. It allows the sending of custom data objects, which provide additional background for customizing end-user reports and dashboards. Microsoft is introducing the ability to share apps with colleagues outside a team’s integrations at the front of Team Dataverse and enabling table data editing in Excel.

  • Microsoft Power Automate:

Microsoft Power Automate workflow strengthens the integration of cloud flow with other Microsoft products. For instance, a new trigger can be found in Microsoft Dataverse while an operation is being carried out. This feature enhances work with the traditional model of events and improves alignment with Dynamics 365 Finance Operations. Power Automate Desktop was launched in December 2020 to general availability and allowed manufacturers to automate their desktop applications’ diversity. Shortly, Microsoft will include migration, safe credential management, and much more for current software and UI customers.

Finally, the Process Advisor enhances experiences, which offers insights into how people function. A process mining feature in Power Automate provides rich visualizations where users can find routine, time-consuming processes that can best be automated.

power automate
  • Microsoft Power Virtual Agents:

Microsoft Power Virtual Agents offers enhancements to the authoring experience by offering topic recommendations from bot sessions, image and video assistance, and management of new stimuli to increase your bot’s capability. Additionally, it has the ” @mention” functionality and the ability to share your bot with a protection community to Power Virtual Agents (PVA) that is generated by Teams. Microsoft has also expanded upon the incorporation of Power Automate with improved error handling. Finally, we will obtain PCI and HITRUST certifications and support for the government Cloud.

Microsoft Power Virtual Agents
  • AI Builder:

The Power Platform capability incorporates new AI models features in the preview and improvements in form processing. To detect if a signature has a particular position in a document, the new capacity requires a new area of availability and signature detection.

powerapps and flows

How can DFSM help?


DFSM is here to help you implement the same tools and app along with the consultancy. We will ensure you will have a brief understanding of the latest release to easily understand the new features and work according to your business needs.

Power BI


We will help you implement the Power BI and provide consultancy. Company intelligence in Microsoft simplifies the way businesses gain data insights and these insights allow organizations to make decisions, not assumptions, based on evidence. The emphasis is still on three key areas for Microsoft:

  • Amazing data experiences
  • Modern enterprise BI
  • Integrations where teams work

Similarly, the other upgrades are also part of the consultancy if you need them for your business.

Power Apps


Power Apps updates contain:

  • Single Interface Experience duplication identification.
  • Improved connectivity to mobile business processes.
  • Enhanced search knowledge of global significance.
  • Model-driven in-app alerts.

AI Builder

  • Form processing improvements
  • New Region Availability
  • Signature detection

Power Apps Portals

  • Significant improvements for portal developers of all skills.
  • Enhancements to the low code toolset to reduce the time taken to build sophisticated websites.
  • Support is enabled for familiar pro-developer tools for advanced developers.
  • In-app notifications for model-driven apps.

Power Automate

Digital and robotic process automation (RPA) helps organizations to do things more efficiently. Power automation changes include:

  • Cloud Flows
  • Desktop Flows
  • Process Advisor

Power Virtual agents

Enhanced authoring experience includes:

  • Variables list 
  • Topic suggestions from bot sessions
  • Cards for adaptation 
  • Incorporation of Power Automation with increased error management
  • Management of new trigger issue

Data Integration

Improved data integration includes:

  • Enhancement by Azure Maps integration 
  • Gateway diagnostics
  • Enhanced management of errors
  • Visual data prep for Power Query Desktop
  • Upgrades in security

Microsoft Dynamics Professional

What is Power Platform and Why you should use it?

Power platform (read about our ultimate guide here) keeps  allowing various businesses to create and execute customized apps, reports, and workflows. It includes Power Apps, Power BI, Power Automate, and Power Virtual Agents.

Moreover, these platforms help businesses to keep their data under a unified model. It is flexible enough to connect with Office 365 and Dynamics 365, making it easier for businesses to catch up on the data and data analysis. Additionally, it has a portal app helping users to interact with business data as per their needs.



Why Power Platform for Your Business?

Business challenges popping up during the pandemic have led us to the many challenges regarding business sales and other business operations. So, the Power Platform has proven itself to be worthy for this time. It can dramatically reduce paperwork, administrative duties, and enable companies to work on more competitive strategies. The self-service tool included in it enhances the client’s ability to identify customers’ needs on time and respond accordingly.


Improve Omnichannel Capabilities

No matter how your clients are communicating with you – online, mobile, or in person. Power Platform offers technology solutions that allow you to provide a steady stream of revenue throughout the board.

Gain Competitive Advantage


Small and medium-sized enterprises need access to real-time and enforceable data analytics. It is to their advantage for making decisions to sustain profitability through difficult times. The Power Platform offers an affordable way to access your existing data.

Empower Employees to Deliver Exceptional Customer Experiences


COVID-19’s results have enabled contactless interactions as a baseline expectation. Power Platform allows you to reconsider customer flows, eventually increasing customer satisfaction and employee morale.

Getting Started with Power Platform


Businesses are surviving these days on innovation. If you are not modernizing, you are probably leading to the wrong path. With the PowerApps or Azure Cloud, businesses can truly reach this level. It gives a low-code solution and more power to the developers and allows them to create the apps merely through visual representations. You can automate manual processes, have clearer insights on the data, and help you build apps in no time.

Ultimately, you are also confident about the data collection process’s accuracy and security by leveraging the Common Data Service (CDS) to integrate data from 350+ sources.

However, deploying the Power platform can be challenging initially, and you will need a technology partner for it. The partner or Microsoft certified organization will help you in setting an effective roadmap.

So, here is DFSM as a leading Microsoft partner and your best Microsoft Power BI consultant. You can rely on us with the implementation of the Power Platform without any hassles. Our team will gather your business information, understanding every aspect of operations, and help you with the realistic roadmap for starting on the Power Platform as soon as possible. Feel free to connect with our experts any time you need.

Power platform customer success story: SNCF France

SNCF is a railway network of France that controls TGV, high-speed railway network and all national rail services. It deals with the passengers and freight and all the maintenance and signalling. However, before the power platform, they were using paper and pen to keep track of all the activities. Now, we will discuss the challenges they were facing before switching their operational processes to the power platform.


However, before digging into it, let’s talk about the nosiness scenario of SNCF France. The operational process requires to manage the simple paint process to the complete reconstruction of the train engine. So, rebuilding bogies or any other operation for the maintenance of the train is also included in the operations of the SNCF France. So, the train network also has many challenges to face and without technology as a handy assistant, it makes it tougher.

Let’s see the challenges and how the power platform had their back to overcome them and ensure the desired results with efficiency.

Challenges of the SNFC France

the main department of the SNFC was the factory floor. Paper was the main source for them to track all the calculations. The error rate higher than 50% because of the manual process of calculations.  it tools 2 or more days to carry out all calculations and get results. So, it automatically led the process to the risk of higher error rate and many bogies required a complete rebuilt because of it.

Now, to reduce the error rate and get the results with more accuracy and efficiency, they started using a powerful platform.

Efficient Solution for SNFC France – Power platform


SNFC took the initiative of building the PowerApps application named DigiBogies. So, the app aimed to reduce the error rate and also work with more efficiency.

Now, how the workers are using it to track the calculations?

  • They are using the app to create a new project and track the status of it. It shows the chassis that need refurbishment. So, a user selects the chassis, the application recommends them the springs and workers can choose the one that fits.
  • The data of the app is safe with SharePoint
  • Ultimately, the Power BI shows an accurate view of progress.

However, if you want to know the structure of the app, here it is:

  • Solution architecture
  • Flow Gallery
  • Power BI dashboards and reports
  • Expanding to the solutions
  • App and Training Catalog
  • Community

The list of all the goals that are achieved with the Power Platform doesn’t end here. The list of all the solutions is quite long covering the departments such as Supply Chain Management, Field Inspections, Project Management, and Employee communication.


Finally, the result was the reduction in error rate by 40-50% and the efficiency was high on the graphs. Moreover, the dashboard of Power BI helped workers in increasing accountability and transparency.


Power platform Success stories : American Red Cross

Organisations like the American Red Cross are carrying huge responsibility on their shoulders, investing in the right solution technology is a top priority.

Before going any further, you need to understand how the organisation works. The business scenario is simple. In times of disaster, they are the ones to deliver supplies and any emergencies are carried out by them like CPR, etc. So, catering to the needs of people in trouble, they need to be more efficient and productive.

Challenges of the American Red Cross

The biggest challenge as stated by the people working them was to answer a simple question, what are the numbers of the orders filled each month? They say that this was the simple question, but as they had their data on a paper form. They couldn’t answer it immediately. Therefore, the paper-work was more challenging than reducing some.

  • Orders lost in a way to the logistics team
  • There was no visibility into the orders
  • Confusion about receiving the orders was on the peak



Efficient Solution for American Red Cross – Power platform


Dynamics 365 is already in implementation within the organisations. However, it can be more beneficial when combined with the power platform.

PowerApps enables them to create an app, whereas the data can be shared through SharePoint and they were getting daily updates on the progress. The benefits of using the shopping cart app were in abundance and some of them are:

  • The lifecycle of the order is now 3-5 days then the weeks.
  • Visibility into the order lifecycle and logistics team workload
  • Instructors can now build other apps too
  • Quick in adding features
  • Regular status updates



Power BI has proved to be a great help for the American Red Cross. We know the challenges and the solutions. But this story of success doesn’t end here. If you think of it in detail, you will understand how it is assisting people in thinking beyond the single solution. They are building more business solutions using the power platform by Dynamics 365. More solutions include:

  • Asset tracking & assignment
  • Disaster Transpiration tool
  • Hurricane Harvey Volunteer Status Check

Still counting…

The main thing is that you can respond as quickly as possible. Therefore, the power platform is offering the best features to help act quickly especially during disasters. We can also imagine the situation of ongoing crises of Coronavirus, volunteers are befitting from this toll for it too.


AI Builder: A new machine learning for Power Platform

Microsoft has remained a pioneer for smart and intelligent application and Power Platform is one of them. Since technology is something that never stops innovating, that is the reason for new and innovative features to keep coming. We all know how Microsoft PowerApps is helping businesses to build apps for their organization without any hassle. It offers non-developers the ability to build as many apps as possible by connecting them with critical business data. All power platforms consume the common data services CDS behind the scenes.
So, adding up on the AI builder, it will make it easy for developers to adapt the machine learning approach for common scenarios. Ultimately, it will benefit in reducing the cost and overall effort of developer sin building business apps.
However, the process of making apps is already easy with reduced or now-code policy. But to ease the process little more, AI builder is now tightly intact to the Power platform for non-developers.
powerapps and flows

How AI builder is improving the Power Platform with AI & Machine learning?

Above mentioned information is too little to understand the core functionality of the AI builder. So, to get a complete understanding of this new feature of power platform, you need to learn about all the features of it.
So, before you move on to enjoy the AI builder in Power app, here are the capabilities that will help you to take full advantage of it.

1. Binary Classification

History is the best teacher and there is no denying in that. Similarly, the AI builder binary classification model helps in predicting future decisions. Prediction is based on historical scenarios. So, it is the way to take binary options answers that can be Yes/No, Pass/Fail, true/false, etc.

2. Text Classification

People in business are already aware of Natural Language Processing NLP. So, to solve your problems, AI builder text classification automates business processes. Besides that, it scales business processes and restrains your employees from acting on any spam insights, etc. Data is sorted with it and streamline the business processes.

3. Object Detection

This feature in the model is used to locate the objects from the image and simplify any inventory management system. It can help retailers to build better online customer relationships. And technicians can speed up their repair processes. So, with one feature we can solve many simple problems easily.

4. Business Card Reader

It is a smart way to extract business information imply by a business card. This feature in the power app studio will always help to scan any business card.

5. Form Processing

Tax forms and invoices can be processed without any extensive data science expertise with form processing.


Overall, the benefits of AI builder are offering the real-time experience to organizations for better decisions. Therefore, many users of AI builders are already praising it for its top-notch ability of building apps with automation. If your organization is also seeking for automation and artificial intelligent systems, DFSM has the experts for it. Just contact the team and enjoy the services.

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