Telecom Accelerator for D365 & Power Platform

 

The Microsoft Dynamics 365 telecommunications accelerator accelerates the development of innovative subscriber management, space management, service management, and network operations applications on the Microsoft Power Platform. Network operators, wireless and telephone networks, internet service providers, any owner or supplier of network infrastructure, independent software suppliers, or general system integrators that operate in the telecommunications industry will benefit from this solution.

Customer Service With Dynamics 365

What is included in the first version of the Telecommunications Accelerator?

The accelerator is designed for network operators, internet providers, and telecommunications companies based on the TM Forum Open Digital Framework (ODF) requirements. According to Microsoft’s chief program manager Martin Wahl, ETI Software Solutions was a “funding partner” with a “greater influence of the scope and functionalities” for the introduction of the accelerator.

The accelerator extends the Popular Data Model with sixteen industry-specific entities. One of the most important additions, according to Wahl, is the Place entity, which is expressed in the ODF and distinguishes both a Geographic Place and a Local Place (other industry-specific entities).

The accelerator’s first version includes two prototype model-driven applications. “Place Management solution” provides PCF controls that integrate Azure Maps capabilities via API as well as Power BI dashboards. “Telco Sales” builds on Dynamics 365 Sales by including features such as service address monitoring, street address normalization, serviceability checks, and lead qualification.

“The aim is to enable the rapid development and deployment of new solutions or automation to address current business challenges including improved address management, improved field service, and truck management, improved subscriber management, personalization in packaging and bundling, network management, customer self-care, network optimization, and planning, or any other business optimization,” says Wahl.

Microsoft dynamics 365 for sales

Which are the industries that benefit from the addon Features

 

The telco accelerator joins others in the finance, manufacturing, healthcare, higher education, and media and entertainment industries. Some of the prominent features of it are:

·     Modernize the Telco workplace

 

With intelligent collaboration and productivity tools, you can enable stable teamwork.

·     Streamline business support systems

 

Using intelligent processes and automation, you can streamline workflows and increase efficiency.

·     Deploy and optimize next-gen networks

 

Increase network performance, scalability, and reliability by incorporating AI and automation.

·     Transform customer experiences

 

Utilize AI and data-driven insights to deliver customized content.

·     Accelerate growth and innovation

 

Provide an AI-enabled platform for cross-industry service creation, deployment, and monetization.

Get in touch 

 

The Dynamics 365 Telecommunications Accelerator is available for demonstration and downloads through AppSource and GitHub in real-time.

However, if you still need assistance for the implementation and better understanding, DFSM’s team of experts is all set to help you through it.



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